Lili Allen
Mulbring,NSW
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organised and detail-oriented with great multitasking and task prioritisation skills.
Talented Office Support goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
10
10
years of professional experience
Work History
ADMINISTRATION TRAINEE (12-MONTH CONTRACT)
Centennial Coal
07.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Day-to-day use in Pulse Vantage, uploading insurances, vendor maintenance + data entry, liaising with companies regarding their insurances and keeping them up to date in Pulse Vantage.
- Booking interviews for recruitment in staff/general workforce roles.
- Booking/scheduling in appointments/conferences in office meeting rooms.
- Assisted with staff training and onboarding, contributing to a more cohesive and skilled workforce.
- Organising vehicle maintenance/services for company pool cars.
- Organising catering for meetings, appointments, events programs.
- Liaising with WorldBusinessTravel to organise overseas travel for staff.
- Coordinated travel arrangements for executives, optimising schedules while minimizing costs whenever possible.
- Keeping track of Accommodation costs/dates.
- Following up with candidates during their recruitment journey.
- Sending weekly emails to candidates with updates on their application.
- Requesting and filing reference checks with candidates.
- Handled sensitive information with discretion, maintaining confidentiality and upholding company privacy policies.
- Completing and staying up to date with company-wide training modules.
- Provided exceptional customer service to clients, earning positive feedback and strengthening business relationships.
- Making bookings for staff travel accommodation.
- Making bookings for company pool cars.
WAITRESS
Hippo Espresso
03.2023 - 07.2023
- Excellent customer service.
- Empathetic approaches to conflict.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Communication with customers & team members.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Active listening and problem solving.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Working in a team; Positivity with all circumstances.
- POS (point-of-sale system) skills.
- Resilience.
CLIENT RELATIONS MANAGER
The Property Bloke
06.2020 - 03.2023
- Managed office calendar, including appointment scheduling.
- Liaised with clients.
- Developed strong relationships with clients through regular communication and personalised attention.
- Managed multiple simultaneous projects while maintaining focus on achieving desired outcomes for each individual client relationship.
- Actively participated in networking events within industry circles in order to establish new connections as well as strengthen existing relationships.
- Delivered professional telephone etiquette.
- Maintained comprehensive knowledge of the property market, allowing for efficient resolution of client issues.
- Demonstrated advanced attention to detail.
- Managed social media channels and engagement, including Facebook, Instagram and LinkedIn profiles.
- Organised client functions.
- Managed client database (Hubspot).
- Delivered general office administration and Lead and supervised junior employees.
- Demonstrated excellent written and verbal communication skills.
- Liaised with clients.
- Delivered professional telephone etiquette.
- Demonstrated advanced attention to detail.
- Ordered property searches & certificates.
- Spoke with council for relevant updates on service payments.
RECEPTIONIST
First State Conveyancing
12.2017 - 06.2020
- Demonstrated excellent written and verbal communication skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Liaised with clients.
- Resolved customer problems and complaints to the best of receptions ability.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Delivered professional telephone etiquette.
- Demonstrated advanced attention to detail.
- Delivered general office administration.
- Ordered property searches & certificates.
- Spoke with council for relevant updates on service payments.
TEAM MEMBER
Woolworths Morisset
06.2015 - 12.2017
- Interacted skilfully with customers to provide exceptional customer service.
- Learned all required tasks quickly to maximise performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
TEAM MEMBER
McDonald's Morisset
09.2014 - 06.2015
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximise performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritisation.
Education
Certificate of Registration in Real Estate - Real Estate
RETS NSW
Morriset, NSW01.2022
Certificate III Business Administration - Business
TAFE NSW
NSW01.2018
Skills
- Scheduling and Planning
- Professionalism and Etiquette
- Document Management
- Research and analysis
- Report Preparation
- Expense Tracking
- Meeting Coordination
- Travel Arrangements
- Problem-Solving
- Team Collaboration
- Verbal and written communication
- Issue handling
- Skilled in Microsoft Office
- Meeting Arrangements
- Documentation and Recordkeeping
- Professional and mature
- Excel spreadsheets
- Administrative Support
- Administrative background
References
GREG PEARD
Centennial Group Environmental Superintendent
0418 995 515
greg.peard@entennialcoal.com.au
NENA LANE-KIRWAN
Centennial Approvals Officer
0425 315 236
nena.lanekirwan@centennialcoal.com.au
JAYANNA GIBSON
Legal Officer, Department of Home Affairs
0423 753 574
jayannagibson@gmail.com
CARLY FORD
Experts In Conveyancing
0418 165 519
carly@expertsinconveyancing.com.au
JESSICA MARTIN
St Matthews Catholic School
0411 249 902
jessica.boys@bigpond.com
Timeline
ADMINISTRATION TRAINEE (12-MONTH CONTRACT)
Centennial Coal
07.2023 - Current
WAITRESS
Hippo Espresso
03.2023 - 07.2023
CLIENT RELATIONS MANAGER
The Property Bloke
06.2020 - 03.2023
RECEPTIONIST
First State Conveyancing
12.2017 - 06.2020
TEAM MEMBER
Woolworths Morisset
06.2015 - 12.2017
TEAM MEMBER
McDonald's Morisset
09.2014 - 06.2015
Certificate of Registration in Real Estate - Real Estate
RETS NSW
Certificate III Business Administration - Business
TAFE NSW
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