LILI DONG
Sunshine West,VIC
Summary
I am qualified property manager to manage residential properties, currently I have 187 properties in my portfolio.
I always like to work in the field is more meaningful for my life, that is why I would like to work for communities.
I seek position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Established Property
02.2020 - Current
- Manage all aspects of assigned properties
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from renters.
- Enhanced renter satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough renter screenings.
- Maintained positive owner-renter relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance contractors to ensure timely completion of repairs, minimizing downtime for renters and maintaining property aesthetics.
- Conduct Routine inspection, final inspection and Entry report.
- Lodge and handle VCAT application
- Participate weekly meeting and company event.
Customer Service Coordinator
Shining Flyer Pty Ltd
07.2017 - 12.2019
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
Hotel front house staff
Stamford Plaza Melbourne
02.2012 - 06.2017
Pastry chef
Vili’s Cake Melbourne
04.2010 - 01.2012
Room attendant
Holiday Inn Hotels Melbourne
09.2007 - 12.2009
Education
Advanced Diploma of Hospitality management -
Hales Institute in Melbourne
Melbourne, VIC12.2008
Skills
- Compliance Monitoring
- Property Inspections
- Dispute Handling
- Lease Renewals
- Vacate application
- Maintenance Coordination
Certification
- Agent Representative Program certificate
- First Aid Certificate
Personal Information
Citizenship: Australian
Donation to World Version: Support two children for more than 10 years
Volunteer Work: local community events
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Property Manager
Established Property
02.2020 - Current
Customer Service Coordinator
Shining Flyer Pty Ltd
07.2017 - 12.2019
Hotel front house staff
Stamford Plaza Melbourne
02.2012 - 06.2017
Pastry chef
Vili’s Cake Melbourne
04.2010 - 01.2012
Room attendant
Holiday Inn Hotels Melbourne
09.2007 - 12.2009
Advanced Diploma of Hospitality management -
Hales Institute in Melbourne
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