Lili Kebede
Melbourne,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Cabin Crew Member
Qantas
Melbourne, VIC
03.2023 - 07.2024
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
Support Service Consultant
Jobs Statewide
Prahran, VIC
01.2022 - 03.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Guest Service Agent
Park Royal Hotel
Melbourne Airport, VIC
06.2019 - 03.2022
- Administrating check-in and Check-out.
- Making reservations for guests, companies and travel agencies via email and other platforms.
- Resolving problems and dealing with conflict or tension with disappointed guests.
- Processing guest payments and managing bills.
- Coordinating third-party services such as taxis, airport transfers and rental cars.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Waitressing
The Horn
Fitzroy, VIC
04.2017 - 06.2020
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor Of Psychological Science And Criminology -
Australian College of Applied Psychology
Melbourne, VIC11.2021
Skills
- Excellent Verbal and Written Communication
- Problem- Solving abilities
- Compassionate
- Attention to Detail
Languages
Amharic
Full Professional
Tigrianya
Elementary
Reference
Avaliable on request
Timeline
Cabin Crew Member
Qantas
03.2023 - 07.2024
Support Service Consultant
Jobs Statewide
01.2022 - 03.2023
Guest Service Agent
Park Royal Hotel
06.2019 - 03.2022
Waitressing
The Horn
04.2017 - 06.2020
Bachelor Of Psychological Science And Criminology -
Australian College of Applied Psychology