Summary
Overview
Work History
Education
Skills
gold
Timeline
Generic

Lili Lin

Brisbane,QLD

Summary

I am a very outgoing independent women who love to work with people and very passionate about helping and being able to provide a tailored support to increase the participants independence and quality of life .

As a individual I have a positive,organized and a tenacious approach to life. My strengths lie within understanding,communication,patience and having a laugh.

Flexible Shop Supervisor with broad experience working in busy settings. Promoting exceptional skills in client with communication. i have excellent customer service skill ,able work under extreme pressures and very friendly and best of all i am a quick learner's ,I am keen to find a challenging position with in an exciting workplace where I would be able to continue to increase my work experience and develop my abilities ans skills further Looking to join a age care in brisbane in a similar role.

and form 2023 until now on the weekend I am still doing Volunteer support worker in Freedom age care .

Overview

20
20
years of professional experience

Work History

Support Worker

Regis Aged Care
Brisbane, QLD
01.2023 - Current
  • I am doing placement in Regis age care
  • Worked effectively in fast-paced environments.
  • Developed strong communication and organizational skills through working on group projects.
  • Provided professional services and support in a dynamic work environment.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Shop Supervisor

jack wen
ALBANY CREEK, QLD
02.2016 - Current

in 2016 my husband and I opened two restaurants in Sydney. the restaurants i 2 years and eventually the business was sold.we decided to moved to Brisbane in 2018 and then we opened a takeaway restaurant and it is still in operation now.

Food Safety Supervisor

john lu
01.2011 - 10.2015

I was working in primo as a food safety supervior and my job is make sure all the product are safety to be sell in coles aldi and WW.

  • Communicated any nonconformities promptly to management and documented corrective actions taken.
  • Investigated complaints related to food safety issues and took corrective action when necessary.
  • Analyzed samples from production batches and conducted microorganism testing when needed.
  • Inspected incoming shipments of raw materials for quality assurance purposes.
  • Assisted in developing systems for tracking food storage temperatures.
  • Developed and implemented food safety policies, procedures, and best practices in accordance with local laws.
  • Reported non-conforming results and trends to supervisor for corrective action
  • Monitored the use of personal protective equipment by employees.

Hairdressing Apprentice

lisa liu
02.2007 - 07.2011
  • Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Educated clients on proper care instructions for their newly styled hair.
  • Checked in customers for appointments and notified stylists of clients' arrival.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Attended workshops related to hairstyling techniques and trends in order to stay updated on industry knowledge.
  • Performed basic receptionist duties such as answering phones and taking messages.
  • Advised patrons on proper care of color-treated hair, recommending shampoos and other products to promote health and body.
  • Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.

Receptionist

David wu
Sydney
03.2004 - 11.2006
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Greeted customers promptly and responded to questions.
  • Answered customers' questions and provided information on store procedures or policies.

Education

Certificate III Support Ageing Care -

Celtic Training
Brisbane, QLD
01-2024

Certificate 4 of Hairdressing Diploma of Management -

AICL College
01-2008

Certificate IV in Business Administration -

Pacific College of Technology
Sydney, NSW
01-2006

Skills

  • Customer Service
  • Employee Scheduling
  • Performance Evaluation
  • Handling Escalations
  • Service Delivery Optimization
  • Call Center Operations
  • Team Development
  • Complaint Resolution
  • Time Management
  • Customer Relations
  • Sales Support
  • Complaint Handling

gold

  • Blue card
  • Yellow card
  • Certificate IV in hairdresser
  • Australian Driver’s Licence, and a reliable vehicle with comprehensive car insurance
  • Certificate III in Individual Support is required
  • A current First Aid Certificate
  • Excellent organisational skills, hygiene practices and problem-solving abilities
  • Strong communication skills with the ability to build and maintain positive relationships

Timeline

Support Worker

Regis Aged Care
01.2023 - Current

Shop Supervisor

jack wen
02.2016 - Current

Food Safety Supervisor

john lu
01.2011 - 10.2015

Hairdressing Apprentice

lisa liu
02.2007 - 07.2011

Receptionist

David wu
03.2004 - 11.2006

Certificate III Support Ageing Care -

Celtic Training

Certificate 4 of Hairdressing Diploma of Management -

AICL College

Certificate IV in Business Administration -

Pacific College of Technology
Lili Lin