Lili Madden
Mindarie,WA
Summary
I am a motivated, reliable, punctual, and professional individual with a strong work ethic who demonstrates the ability to work effectively within a team environment and independently. I excel in the delivery of effective communication skills when developing professional working relationships with colleagues, club members, and the general public. I pride myself on my appearance and conduct whilst delivering work to the highest standard in adherence to the company ethos.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty Apprenticeship
Skin & Beauty Collective
07.2025 - Current
- Beauty Apprenticeship in conjunction with WA Beauty College.
- Working under the supervision of qualified beauty therapists to develop from novice to expert following completion of each module at beauty college.
- Demonstration of a professional image, conduct, and punctuality to promote the business including sales targets.
- Excellent communication and interpersonal skills when scheduling client appointments and welcoming them in the clinic prior to their treatment.
- Demonstration of maintaining a clean and organized workspace in accordance with OSH regulations.
- Demonstration of client consultations to assess their request and skin type prior to brow wax and tint, with attention to detail.
- Promote clinic skin care by following a tailored routine from each beauty therapist, maintaining product stock, and replenishing as needed.
- Collaborate with the manager and team, providing positive and negative feedback, while diffusing any issues in a professional manner.
Member services representative
Surge Fitness Clarkson
06.2024 - 11.2024
- As above, Surge was rebranded Club Lime with new owners, no change to job description.
Retail assistant
Wizard Pharmacy Ocean Keys
11.2022 - 06.2024
- Customer service: promoting the company in a professional manner through the demonstration of excellent interpersonal and communication skills.
- Greeting and serving customers as a front-of-shop cashier, processing customer refunds, and dealing with customer complaints in collaboration with my manager.
- Assisting customers and recommending on-shelf products, including makeup, skin care, fragrance, and health and well-being products, to meet their needs.
- Assisting the pharmacist with prescriptions and over-the-counter (OTC) products in line with their health needs.
- Stock replenishment, stock display with attention to detail, including promotional items, and participating in stock take.
- Meeting sales targets and cashing up at the end of the working day.
Retail Assistant
Priceline Pharmacy Ocean Keys
12.2021 - 11.2022
- As above, Priceline was rebranded Wizard Pharmacy, no change to job description.
Crew member
McDonald's Clarkson
03.2021 - 12.2021
- Demonstration of excellent interpersonal and customer service skills whilst representing a professional image of the company.
- Working front of house: friendly greeting of customers, taking, and delivering orders.
- Drive-thru: - taking customer orders via a headset.
- Packing of in-store and Uber Eats orders.
- Working at a fast pace within a team environment.
- Dealing with customer complaints, refunds in a professional manner, and directing them to the store manager when assistance is needed.
Education
Certificate III & IV -
WA Academy of Beauty
01-2027
Mindarie Senior College
01.2023
High School Diploma -
Woodvale Secondary College
01.2021
Skills
- Customer service
- Team collaboration
- Communication skills
- Sales techniques
- Conflict resolution
- Professional image
DOB:
23/06/2006
Certification
- High School Diploma
- CPR & First-Aid (in date)
- Cert III in Community Services
Referees
- Tameka Sharp (Owner)
- PH:
- Email: admin@skinandbeautycollective.com.au
- Kyara Summerfield (ACM)
- Clublime Clarkson
- PH: 0416 228 516
Timeline
Beauty Apprenticeship
Skin & Beauty Collective
07.2025 - Current
Member services representative
Surge Fitness Clarkson
06.2024 - 11.2024
Retail assistant
Wizard Pharmacy Ocean Keys
11.2022 - 06.2024
Retail Assistant
Priceline Pharmacy Ocean Keys
12.2021 - 11.2022
Crew member
McDonald's Clarkson
03.2021 - 12.2021
Certificate III & IV -
WA Academy of Beauty
Mindarie Senior College
High School Diploma -
Woodvale Secondary College