Lili St-James
Kensington,NSW
Summary
I’ve got a proven track record in enhancing customer satisfaction and loyalty at Christopher Hanna Hair Salon as well as exceptional problem-solving abilities and active listening skills. My customer service over the years has gained helped me gain knowledge in complaint resolution and order processing, consistently maintaining professionalism under pressure.
My availability:
- Wednesday
- Thursday
- Friday
- Saturday
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Small Store
09.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to manager on floor.
- Resolved customer complaints with respect and understanding, resulting in increased loyalty and regular clientele
- Managed online orders as well in warehouse
Bartender
The Doncaster Hotel
10.2019 - 07.2020
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Receptionist
Christopher Hanna Hair Salon
06.2016 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Education
High School Certificate -
Brigidine College
Randwick, NSW2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Product Knowledge
- Order Processing
Timeline
Bartender
The Doncaster Hotel
10.2019 - 07.2020
Customer Service Representative
Small Store
09.2019 - Current
Receptionist
Christopher Hanna Hair Salon
06.2016 - 11.2018
High School Certificate -
Brigidine College
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