Summary
Overview
Work History
Education
Skills
Timeline
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Lili Sudiyani

Parramatta,NSW

Summary

Proactive Family Nanny and Customer Service Officer with extensive experience in infant care, household management, and customer satisfaction. Known for fostering strong relationships with families through trust and empathy, and efficiently resolving customer inquiries. Skilled in safety awareness, creative play, meal preparation, and maintaining household order.

Overview

27
27
years of professional experience

Work History

Family Nanny

Galih Hargianto
03.2009 - 07.2022
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.

Customer Service Officer

Ace Hardware Stores
02.1995 - 03.2007
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

High School Diploma -

STIE Kalbe
Jakarta Indonesia
07.1993

Skills

  • Infant care experience
  • Safety awareness
  • Household Management
  • Creative play
  • Meal Preparation
  • Cleaning and sanitation

Timeline

Family Nanny

Galih Hargianto
03.2009 - 07.2022

Customer Service Officer

Ace Hardware Stores
02.1995 - 03.2007

High School Diploma -

STIE Kalbe

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Lili Sudiyani