Lilian Macpherson
Hastings Shire Of Mornington Peninsula,VIC
Summary
Proven Duty Manager and Bartender with a track record of enhancing customer service and staff efficiency at Kmart. Specializes in time management and new employee training, fostering positive interactions and operational excellence. Demonstrates expertise in money handling and bartending, significantly improving service delivery and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Duty Manager
Kmart
Hastings, VIC
08.2018 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- handled cash, closed and opened the registers and locked up the store at the end of the night
Bartender
Somerville Hotel
Somerville, VIC
02.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Western Port Hotel
Hastings, VIC
03.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Mornington Secondary College
Mornington, VIC10.2020
Skills
- Customer Service
- Time Management
- New Employee Training
- waitressing and bartending skill
- money handling
- duty managing
- positive interactions between customers and staff
Timeline
Bartender
Somerville Hotel
02.2023 - 09.2023
Bartender
Western Port Hotel
03.2021 - 12.2021
Duty Manager
Kmart
08.2018 - Current
High School Diploma -
Mornington Secondary College