Lilian Thomas
The Ponds,NSW
Summary
Dynamic professional with a proven track record in compassionate care and relationship building, honed across roles at Residential Gardens Aged Care and Raisers Hub. Excelled in enhancing productivity and delivering outstanding support, while mentoring teams for peak performance. Expert in palliative care and team collaboration, achieving significant improvements in patient and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant in Nursing AIN Aged Care
Residential Gardens Aged Care
09.2022 - 11.2024
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained frequent supervision of residents unable to call for assistance.
Customer Service Representative
2evolve
03.2019 - 08.2021
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Coach
Raisers Hub
04.2016 - 01.2019
- Trained and mentored new personnel hired to fulfill various roles.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Created and oversaw training programs for operations.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Rooty Hill High Scholl
Rooty Hill, NSW11-1980
Skills
- Production leadership
- Document control
- Multi-line phone systems
- Relationship building
- Data entry
- Compassionate care
- Fall prevention
- Mobility assistance
- Palliative care
- Physical therapy support
- Dementia care
- Medication coordination
- Team collaboration
Certification
Cert 3 and 4 Aged care
First Aid course Exp 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant in Nursing AIN Aged Care
Residential Gardens Aged Care
09.2022 - 11.2024
Customer Service Representative
2evolve
03.2019 - 08.2021
Customer Service Coach
Raisers Hub
04.2016 - 01.2019
Cert 3 and 4 Aged care
First Aid course Exp 2025
High School Diploma -
Rooty Hill High Scholl
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