Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lilian Yen

Bedford,Western Australia

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable consumer experiences. Talented provider of fast, friendly order reception and food delivery. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender/Restaurant Waitress

French Accent Restaurant
12.2020 - Current
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Completed credit payments via card processing systems.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Performed specialized alcoholic beverage services such as bottle openings and making cocktails.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Volunteer - Literacy Program for Child and Youth

Southlake Primary School
08.2021 - 10.2021
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
  • Building strong internal and external relationships to improve the student's achievement academically and non-academically.
  • Assisting teachers in providing literacy support to students. For example, assisting students with learning pre-reading skills and support individuals in literacy. This is done by working through the ‘Letters and Sounds’ program and reading activities on a one-on-one basis with a student. This weekly support service offers students the opportunity to improve their academic outcomes and foster feelings of achievement.

Retail Pharmacy Assistant

Chemist Warehouse Belmont
07.2017 - 12.2019
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counselled customers on medications, appropriate dosage and potential side effects.
  • Organized client information into correct profiles while maintaining confidentiality.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.

Service Crew Member

Hungry Jacks
02.2016 - 07.2017
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
  • Kept customers and crew areas organized.
  • Operated cash registers and POS systems.
  • Cooked, prepared and bagged food for customers.
  • Calculated totals, processed payments and issued receipts.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Mainly worked on overnight shifts which includes machinery cleaning and daily maintenance during shift.

Education

Bachelor of Science - Nursing

Curtin University
Perth, WA
02.2023

Skills

  • Patient/ Customer Safety
  • Till Counting and utilising POS system
  • High-Volume Environments
  • Patient Information Collection
  • Allergy Management
  • Age Verification
  • Customer Service and Rapport
  • Food Preparation and Safety
  • Special Requests and Substitutions
  • Proper Storage Procedures
  • Conflict and Complaint Resolution

Certification

- RSA - Responsible Service of Alcohol

- First aid including CPR certificate

- Manual Handling Certificate

- Police Clearance

- Department of Health - Nationally Coordinated Criminal History Check

Languages

Malay
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working
English
Native or Bilingual

Timeline

Volunteer - Literacy Program for Child and Youth

Southlake Primary School
08.2021 - 10.2021

Bartender/Restaurant Waitress

French Accent Restaurant
12.2020 - Current

Retail Pharmacy Assistant

Chemist Warehouse Belmont
07.2017 - 12.2019

Service Crew Member

Hungry Jacks
02.2016 - 07.2017

Bachelor of Science - Nursing

Curtin University

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