Liliana Ainsley
Trinity Beach,QLD
Summary
Professional Retail Sales Assistant that loves all avenues of fashion Industry, from casual, resort & swimwear to high bespoke couture, bridal
Fashion Designer with reputation for exquisitely designed collections. Familiar with complete product creation life cycle from initial concept to retail sale. Committed to innovation, functionality and high-quality products.
Overview
21
21
years of professional experience
Work History
Retail Sales/Fashion Designer/Stylist/Owner
Mila Creations Bespoke Pty Ltd
Adelaide, SA
01.2016 - 08.2023
- Performing & managing day to day duties in busy boutique
- Helping clients with styling that perfect design for they body shape in professional manner
- excellent customer service to customers in person and over the phone.
- measuring clients for custom made bespoke gowns inc prompt alterations if needed
- Assisted customers with product selection and answered any questions they had.
- Managed inventory by receiving shipments, stocking shelves, and tracking sales.
- Operated cash registers to accurately process payments from customers.
- Created displays of merchandise to attract customers and promote sales.
- Developed promotional campaigns for special events or holidays.
- Maintained a neat and organized store environment at all times.
- Performed general cleaning duties such as sweeping, dusting, and mopping floors.
- Handled customer complaints in a professional manner and worked to resolve issues quickly.
- Processed returns and exchanges promptly according to company policy.
- Ensured that pricing was accurate on all items throughout the store.
- Tracked daily sales figures using spreadsheet software programs.
- Initiated contact with vendors regarding new products or promotions.
- Assisted in training new employees on store procedures and policies.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Receptionist Administrator
Hays Recruitment
Adelaide, SA
10.2006 - 03.2010
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- working effectively within a team
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Retail Assistant
Bets & Bets
Adelaide, SA
08.2002 - 08.2006
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Assisted customers with product selection, answered queries and provided advice.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Kept up-to-date knowledge of all products available in the store.
- Assisting Manager with reaching daily budget
Education
Diploma - Personal Styling | Fashion Styling
PSA Styling Academy
Melbourne, VIC08.2019
Diploma in Business Administrations - Business Administrations
TAFE Adelaide
TAFE Adelaide12.2001
MYOB Course - Certificate
TAFE Adelaide
TAFE Adelaide09.2021
Property Manager Certificate | Realestate Realestate Certificate -
09.2016
Skills
- Retail assistant/Manager
- Fashion Designer
- Stylist
- PA/Administrator/Receptionist
- Bookkeeper
References
REFERENCES
Sherren Jeffery - Business Consultant - 0411 836 833
Miss Amber Storer - Wyndham Resort Sales - 0437 078 517
Riley Aston - Model - 0411 570 603
Timeline
Retail Sales/Fashion Designer/Stylist/Owner
Mila Creations Bespoke Pty Ltd
01.2016 - 08.2023
Receptionist Administrator
Hays Recruitment
10.2006 - 03.2010
Retail Assistant
Bets & Bets
08.2002 - 08.2006
Diploma - Personal Styling | Fashion Styling
PSA Styling Academy
Diploma in Business Administrations - Business Administrations
TAFE Adelaide
MYOB Course - Certificate
TAFE Adelaide
Property Manager Certificate | Realestate Realestate Certificate -
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