LILIANA WILTON MARTIN
Summary
Developed strong customer service and teamwork skills within cinema environment, seeking to transition into new field. Demonstrated ability to manage operations and enhance customer experiences. Prepared to apply these skills to create positive impacts in diverse environments.
Overview
3
3
years of professional experience
Work History
Cinema Worker
Event Cinemas
10.2024 - Current
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with team members to maintain theatre cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Supported box office operations by accurately processing transactions and balancing cash drawers daily.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered consistent meal quality by following standardized recipes and portion control protocols.
- Assisted in training new kitchen staff members, ensuring they were familiar with equipment usage and safety procedures.
- Contributed to positive workplace culture by maintaining a professional demeanour under pressure while fostering teamwork among colleagues.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
Cafe Worker
Ananas Espresso
10.2024 - 11.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Completed milkshakes and ice cream desserts for customers.
Wait Staff Member
JK Restaurant
11.2022 - 11.2024
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware, and glassware.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during their meals to ensure satisfaction with food and service.
- Answered questions about the menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Cleared dishes between courses and after guests finished dining.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Line Chef
TAFE Queensland
07.2023 - 10.2023
- Prepared ingredients for cooking, including portioning, chopping, and storing food before use.
- Cleaned and sanitized work areas, equipment, and utensils.
- Cooked menu items in cooperation with the rest of the kitchen staff.
- Ensured proper food storage procedures were followed to maintain quality standards.
- Followed established health and safety guidelines while preparing meals.
- Ensured compliance with local health codes regarding sanitation and hygiene practices.
- Regularly checked temperatures of freezers and refrigerators to ensure food safety requirements were being met.
- Communicated effectively with other kitchen personnel to coordinate meal preparation activities.
- Plated finished dishes according to presentation standards set by Head Chef or Sous Chef.
- Stored leftovers properly so that they could be used later in the week if needed.
- Prepared variety of meats, seafood, poultry and vegetables in broilers, ovens, grills, and fryers to fulfill specific customer requests.
- Set up line station with proper tools and products, quality checked products within line station, maintained equipment and monitored food delivery.
Library Student Assistant
Corinda State High School
11.2022 - 11.2022
- Performed clerical duties such as filing, photocopying, and scanning documents.
- Organised shelves and maintained an orderly collection of books and other resources.
- Assisted with shelving returned items in appropriate locations within the library.
- Created promotional displays for upcoming events or books releases.
- Contacted books and added them to the library database.
Education
Queensland Certificate of Education -
Corinda State High School
11.2024
Certificate II - Cookery
TAFE Queensland
11.2023
Barista And Coffee Art Certificate - undefined
Coffee School
10.2023
Certificate II - Active Volunteering
Corinda State High School
11.2022
First Aid And CPR
TAFE QLD
QLD06-2025
Skills
- I am reliable, honest and enjoy learning new tasks
- Good communication skills
- Ability to work as part of a team and follow directions
- Household and cleaning skills such as washing dishes, making beds, operating washing machines, dusting, vacuuming and mopping floors
- Computer skills – Microsoft word, Microsoft PowerPoint, Microsoft publisher, Microsoft OneNote, emails, internet searching, operating printers and photo copier
- Menu Knowledge
- POS System Operation
- Handling Complaints
- Food Allergy Awareness
- Professional Appearance
- Order Accuracy
- Guest Engagement
- Beverage Preparation
- Safe Food Handling
- Table Bussing
- Table Setting
- Knife Skills
- Sanitation Practices
- Food Prep
- Basic Cooking Procedures
- Food Presentation
- Food Handling Procedures
- Menu Planning
- Food Safety Knowledge
- Problem-Solving
- 30 Wpm Typing Speed
- Food safety
- Adaptability and resilience
- Cash handling expertise
- Cleanliness maintenance
- Scheduling flexibility
- Strong work ethic
- Positive attitude
- Time management
- Customer service
- Teamwork and collaboration
- Multitasking
Timeline
Cinema Worker
Event Cinemas
10.2024 - Current
Cafe Worker
Ananas Espresso
10.2024 - 11.2024
Line Chef
TAFE Queensland
07.2023 - 10.2023
Wait Staff Member
JK Restaurant
11.2022 - 11.2024
Library Student Assistant
Corinda State High School
11.2022 - 11.2022
Certificate II - Cookery
TAFE Queensland
Barista And Coffee Art Certificate - undefined
Coffee School
Certificate II - Active Volunteering
Corinda State High School
Queensland Certificate of Education -
Corinda State High School
First Aid And CPR
TAFE QLD
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