Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liliana Berenice Tapia Alfaro

Noble Park,VIC

Summary

Results-oriented sales professional with a strong ability to connect with customers and establish rapport. Demonstrated success in building lasting customer relationships and consistently achieving sales targets. Committed to delivering exceptional customer service and exceeding sales goals. Reliable executive administrative assistant with meticulous attention to detail, accuracy, and the ability to drive business impact. Highly organized in managing reports and communications. Possesses knowledge of project management and collaborating with teams to achieve both short- and long-term project objectives. Experienced in budget management and monitoring project costs.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

The Home Depot Inc
04.2024 - 10.2024
  • Enhance customer satisfaction by resolving inquiries effectively and efficiently.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicate with customers to identify needs and expectations.
  • Reduce customer complaints with proactive issue identification and resolution strategies.
  • Manage a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Business Development Executive/ Sales

Planet Youth
03.2020 - 04.2024
  • Identified business development challenges and customer concerns for proactive resolution.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.

Education

BBA - International Trade

Universidad De Leon
León, Guanajuato, Mexico
05.2019

Skills

  • Complaint handling
  • Customer relations
  • Project management
  • CRM software
  • Verbal and written communication
  • Custom order management
  • Billing coordination
  • Email correspondence
  • Sales

Timeline

Customer Care Representative

The Home Depot Inc
04.2024 - 10.2024

Business Development Executive/ Sales

Planet Youth
03.2020 - 04.2024

BBA - International Trade

Universidad De Leon
Liliana Berenice Tapia Alfaro