Lilian Macpherson
Melbourne,victoria
Summary
Dynamic professional with a proven track record at Kmart, excelling in customer service expertise and task management. Known for adaptability under stress and a detail-oriented approach, I've significantly enhanced client satisfaction and team performance. Skilled in staff oversight and customer interaction, my career is marked by fostering positive environments and achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Professional Domestic Cleaner
Botanic Ridge Cleaning
08.2024 - 02.2025
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Provided support during special events by offering additional cleaning services in preparation for parties or gatherings.
Duty Manager
Kmart
08.2018 - 05.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Bartender
Somerville Hotel
02.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Mornington Secondary Collage
Mornington, VIC11-2020
Skills
- Customer Service Expertise
- Proficient in Task Management
- Task Organization Skills
- New Hire Orientation
- Staff Oversight
- Customer Interaction Expertise
- Adaptability Under Stress
- Detail-Oriented Approach
Timeline
Professional Domestic Cleaner
Botanic Ridge Cleaning
08.2024 - 02.2025
Bartender
Somerville Hotel
02.2023 - 12.2023
Duty Manager
Kmart
08.2018 - 05.2024
High School Diploma -
Mornington Secondary Collage
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