Lili Mae Elliott-Smith
Summary
With a proven track record as Lili's Gardening Services' Business Owner, I excel in customer relations and business planning, enhancing garden aesthetics and client satisfaction. Leveraging attention to detail and a driven mindset, I've significantly improved operational efficiency and customer loyalty. My expertise spans from creative landscape design to strategic business management.
Overview
9
9
years of professional experience
Work History
Business Owner
Lili's Gardening Servises
05.2022 - 10.2024
- Managed my own gardening company, with employees.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Established strong customer relationships through excellent communication and attentive service.
Gardener
Kai Gardening Services
02.2019 - 05.2023
- Provided expert advice on plant care, gardening techniques, and landscaping ideas, enhancing customer satisfaction and loyalty.
- Improved plant health and garden vibrancy with regular, expert pruning and fertilization techniques.
- Streamlined garden maintenance procedures, reducing time spent on routine tasks while increasing overall garden quality.
- Developed composting system for garden waste, enhancing soil quality and promoting sustainability.
- Removed debris and waste from outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
Sales Assistant
Cliftons Nurserys
03.2017 - 02.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Apprentice Hairdresser
Leah Durrent Hairdresser
06.2015 - 03.2017
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Answered telephone calls to provide information and schedule new appointments.
Education
High School Diploma -
Magna Carta
Surrey, England2015
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Business Planning
Timeline
Business Owner
Lili's Gardening Servises
05.2022 - 10.2024
Gardener
Kai Gardening Services
02.2019 - 05.2023
Sales Assistant
Cliftons Nurserys
03.2017 - 02.2019
Apprentice Hairdresser
Leah Durrent Hairdresser
06.2015 - 03.2017
High School Diploma -
Magna Carta
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