Lilith McGough-Colombi
Padbury
Summary
Dynamic and customer-focused professional with extensive experience in high-volume environments, including Lucy’s Love Shack. Proven ability to enhance customer satisfaction through exceptional service and effective cash handling. Skilled in Aloha POS and adept at managing difficult customers, ensuring a positive experience while maintaining compliance with health and safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Lucy's Love Shack
05.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Supervisor in Training
KFC
07.2022 - 07.2025
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Processed orders on POS system and accepted cash and charge payments.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Hairdressing Apprentice
Fatty Arbuckles Hair Artistry and Leather Lounge
02.2022 - 06.2022
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Offered colour swatches to help clients choose desired hair colour.
- Reduced wait times between appointments by efficiently preparing stations for each client's specific needs.
- Greeted clients and provided them with tea or coffee
Fast Food Worker
Hungry Jack's
09.2020 - 05.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Processed orders on POS system and accepted cash and charge payments.
Education
Certificate III - Information And Technology (cybersecurity)
North Metropolitan TAFE
Perth, WA12-2025
Certificate II - Salon Assistance
North Metropolitan TAFE
Perth, WA12-2021
Skills
- Customer service
- Payment processing
- Handling difficult customers
- Food service
- Aloha POS
- Outgoing personality
- Responsible alcohol service
Certification
RSA
Timeline
Bartender
Lucy's Love Shack
05.2025 - Current
Supervisor in Training
KFC
07.2022 - 07.2025
Hairdressing Apprentice
Fatty Arbuckles Hair Artistry and Leather Lounge
02.2022 - 06.2022
Fast Food Worker
Hungry Jack's
09.2020 - 05.2022
Certificate III - Information And Technology (cybersecurity)
North Metropolitan TAFE
Certificate II - Salon Assistance
North Metropolitan TAFE
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