Summary
Overview
Work History
Education
Skills
Personal Interests
Timeline
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Lilka Beletich

Newcastle,NSW

Summary

Motivated individual in the early stages of my career, with valuable experience in customer service and sales. Proficient in establishing and nurturing customer relationships, coupled with a keen understanding of their needs. I excel in communication and time management, ensuring consistent delivery of great customer service.

Overview

4
4
years of professional experience

Work History

Membership Services Executive

Camplify
11.2022 - Current
  • Handle owner issues with confidence, using complex problem-solving to provide effective resolution.
  • Regular communication with owners, including outbound calls, emails, and advice.
  • Creating a positive onboarding experience for new owners and setting them up for success on the platform.
  • Positive Engagement with owners regarding listing completion, listing reviews, and booking management.
  • Provide advice and recommendations to owners to enhance performance and keep owners engaged.
  • Ensure all owners are following and operating in line with Camplify's community guidelines.
  • Deliver on KPIs every quarter.
  • Report on and liaise to resolve platform bugs, and improvements.

Trainee Sales Associate

One Agency Eastlakes
05.2021 - 09.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Carried out day-day-day duties accurately and efficiently.

Warehouse Assistant

Eadie Lifestyle
12.2020 - 05.2021
  • Moved shipment materials to and from designated areas.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Cleaned and maintained warehouse in compliance with OHS safety standards.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

Customer Service Representative

Supercheap Auto
05.2020 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Record of School Achievement - High School

San Clemente High School
Mayfield, NSW
12.2018

Skills

  • Reliable and Punctual
  • Positive Attitude and Energetic
  • Relationship Building
  • Time Management Skills
  • Great Communication
  • Independent Initiative Skills
  • Outstanding Multitasking Abilities
  • Problem-Solving
  • Flexible and Adaptable
  • Creative Thinking

Personal Interests

  • Travelling
  • Running and fitness
  • Fishing
  • Hiking
  • Sports
  • Art

Timeline

Membership Services Executive

Camplify
11.2022 - Current

Trainee Sales Associate

One Agency Eastlakes
05.2021 - 09.2022

Warehouse Assistant

Eadie Lifestyle
12.2020 - 05.2021

Customer Service Representative

Supercheap Auto
05.2020 - 12.2020

Record of School Achievement - High School

San Clemente High School

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Lilka Beletich