Lilla Vigyazo
Bassendean
Summary
Dynamic, proactive, and caring professional with extensive experience and a passion for client-facing roles, administration, and team collaboration. Exceptional at building rapport and fostering positive relationships with individuals from all backgrounds, complemented by strong communication abilities. Demonstrates a commitment to upholding company standards and health and safety policies while consistently delivering top-notch service. Renowned for tireless energy, a can-do attitude, and a dedication to acquiring new skills. Thrives in fast-paced environments and consistently exceeds expectations through reliability, meticulous attention to detail, and an unwavering passion for excellence in food and beverage service, ensuring an enjoyable experience for all.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Dental Receptionist
Bupa Dental Care and Bryer Wallace
11.2020 - 11.2024
- Experienced dental professional with a proven ability to deliver exceptional patient care in fast-paced, high-pressure environments
- Skilled in front desk operations, advanced dental software (SOE/Exact and Dentally), diary management, and patient administration
- Adept at handling sensitive information with discretion, navigating complex insurance claims, and ensuring accurate billing and recall processes
- Demonstrated expertise in building rapport with high-net-worth clients, resolving patient concerns with empathy, and promoting practice services to drive engagement and revenue
- Excels in training and mentoring new team members, managing stock within budget, and fostering seamless communication between patients, dental staff, and external suppliers
- Proactive, professional, and committed to enhancing access to excellent oral healthcare
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Expedited appointment scheduling through effective utilization of office management software systems.
Bartender and Waitress
Brokers Wine Bar and Restaurant
02.2020 - 11.2020
- Delivered exceptional customer service in a fast-paced, high-profile environment, ensuring a welcoming atmosphere for guests
- Skilled in preparing and serving a variety of beverages, taking and delivering food orders, clearing tables, managing bar operations, and maintaining high cleanliness and safety standards
- Assisted in large events like weekly wine tastings and annual parties, ensuring smooth execution
- Built strong client relationships, promoted repeat business, and contributed to a reliable and adaptable team with a passion for hospitality
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Operations and Admin Manager
Roar Fitness
03.2019 - 02.2020
- Efficiently managed daily operations of a prestigious personal training facility offering body composition transformation packages to high-net-worth clientele
- Oversaw client accounts, invoicing, and reconciled daily revenue
- Managed client and contractor communications and maintained statistical reporting
- Provided PA support for directors, including diary management and correspondence
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Showroom Coordinator and Personal Assistant
John Cullen Lighting
05.2017 - 03.2019
- Served as the primary contact and face of the company, providing residential lighting design demonstrations whilst highlighting and upselling our own products with technical specifications
- Managed showroom operations and ordered office supplies within budget
- Provided administrative support to designers and the CEO, including diary management and travel coordination
- Managed health and safety responsibilities, organized company events, and increased fee proposal conversion rates
- Contributed to long-term profitability by cultivating lasting relationships with repeat customers through excellent communication skills.
Member Services and FOH Manager
Virgin Active, North London, UK
08.2014 - 05.2017
- Recruited and managed the front-of-house team, oversaw payroll and rota management
- Ensured smooth club operations, adhering to brand standards and health, and safety protocols
- Maintained membership records, handled inquiries, and increased retention levels
- Collaborated with all other department management on escalated issues and provided weekly and monthly reports and forecasts
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Team Member
Nando's Restaurant
01.2012 - 08.2014
- Experience across multiple roles (cashier, runner, trainer, food handler, and coordinator)
- Delivered outstanding customer service, ensuring smooth and efficient front-of-house operations, including processing orders, handling payments, and managing customer queries
- Coordinated back-of-house activities, maintaining food quality, safety, and timely preparation during peak hours
- Trained and mentored new team members, fostering skill development and ensuring adherence to Nando’s high standards of service and hygiene
- Consistently upheld health, safety, and hygiene policies, contributing to a clean and well-organized environment
- Recognized for adaptability, reliability, and a strong ability to thrive in a fast-paced, team-oriented setting
- Worked different stations to provide optimal coverage and meet production goals.
Education
Foundation Degree - Tourism and Hospitality
Athene College
01.2011
General Certificate of Education (Advanced Level) - undefined
St Angela Secondary School
01.2009
Skills
- Front of House
- Food Handling and Safety, Hand Hygiene
- Hospitality Practices
- Customer Service and Communication, Rapport building
- Workplace Health and Safety
- Cash Handling and Credit Control
- Commercial and Residential Cleaning
- Dental Insurance Claims
- Patient scheduling and Diary Optimization
- Records management
- Problem Solving
- Stock Control and Ordering
- Working to Targets and KPIs
- Microsoft and G Suite Products, Computer Literacy
- Confidentiality
- Dental Clinic Front Desk
- Healthcare Administration
- Phone and email etiquette
- Excellent multitasking capability
- Punctual and reliable, high personal standards
- Team collaboration
- First Aid and CPR
Certification
- WA Responsible Service of Alcohol Licence - Issued by AHA (Issued on2025-01)
- Manual WA Drivers Licence - Current
- Food Safety, Hygiene and Sanitation Certificate - Issued by AHA (2025-01 - Current)
- CPR First Aid Trained for the past 10 years (working in fitness and healthcare industries - no current certificate)
Languages
English
Hungarian
Timeline
Senior Dental Receptionist
Bupa Dental Care and Bryer Wallace
11.2020 - 11.2024
Bartender and Waitress
Brokers Wine Bar and Restaurant
02.2020 - 11.2020
Operations and Admin Manager
Roar Fitness
03.2019 - 02.2020
Showroom Coordinator and Personal Assistant
John Cullen Lighting
05.2017 - 03.2019
Member Services and FOH Manager
Virgin Active, North London, UK
08.2014 - 05.2017
Team Member
Nando's Restaurant
01.2012 - 08.2014
General Certificate of Education (Advanced Level) - undefined
St Angela Secondary School
- WA Responsible Service of Alcohol Licence - Issued by AHA (Issued on2025-01)
- Manual WA Drivers Licence - Current
- Food Safety, Hygiene and Sanitation Certificate - Issued by AHA (2025-01 - Current)
- CPR First Aid Trained for the past 10 years (working in fitness and healthcare industries - no current certificate)
Foundation Degree - Tourism and Hospitality
Athene College
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