Lilleah Tracey
North Geelong ,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Woolworths Supermarket
10.2023 - Current
- Contributed to increased sales through effective upselling techniques and product knowledge.
- Participated in regular training sessions to stay updated on industry trends and new products.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Dairy Supervisor
Jones Dairy Pty
01.2020 - 12.2024
- Trained farm personnel to maintain high standards of animal welfare and farm productivity.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
- Maintained farm equipment and vehicles.
- Milked 400 plus cows using milking machinery.
- Reduced calf mortality rates through close monitoring of newborns and providing timely medical intervention when needed.
Receptionist
AWMA Water & Flood Prevention
05.2019 - 01.2020
- Resolved customer problems and complaints.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Handled cash transactions and maintained sales and payments records accurately.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Tracked freight and transport information using spreadsheets and ran reports or generated graphs using data.
- Organised pickup and delivery of large items
Education
Certificate IV - Youth Work
The Gordon
East Geelong06.2024
Certificate III - Hospitality
Industry Partners Australia
Redcliffe, QLD03.2017
Skills
- Relationship Building
- Customer Complaint Resolution
- Cash Management
- Customer Service
- Inventory Management
- Spreadsheet tracking
- Billing and Invoicing
- Team Collaboration
- Multi-line telephone operation
- Professional Demeanour
- Office equipment operations
- Youth Mentoring
- Public Speaking
- Appointment Setting
- Goal Setting
Volunteer Work
YMCA - Youth Parliament
2016 & 2017
Debated Two Bills in to the Victorian Parliament System
Wellington Shire Youth Councillor
2015 - 2017
Volunteered with a group of young people on the Welling Shire and
spent time organising events and focused on supporting the wellbeing of young people.
Timeline
Online Personal Shopper
Woolworths Supermarket
10.2023 - Current
Dairy Supervisor
Jones Dairy Pty
01.2020 - 12.2024
Receptionist
AWMA Water & Flood Prevention
05.2019 - 01.2020
Certificate IV - Youth Work
The Gordon
Certificate III - Hospitality
Industry Partners Australia
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