Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Lilli Aisbett

Melbourne,VIC

Summary

Proven Administration Assistant with a track record of enhancing customer satisfaction and streamlining operations at KL Cosmetic Ink. Skilled in administrative support and customer relations, demonstrated through effective communication and problem-solving. Achieved increased gym revenue by processing new memberships efficiently. Known for punctuality and a friendly demeanor, adept at makeup application and understanding beauty trends.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administration Assistant

KL Cosmetic Ink
06.2023 - Current


  • Liaised between clients and vendors and maintained effective lines of communication.
  • Mapped out clients brows and prepped them for their service.
  • Handled client bookings via walk ins, email and phone.
  • Identifying customer needs and recommending cosmetic products and procedures.
  • Greeting customers upon their arrival.
  • Maintain and organize a salon environment.

Administration Assistant

TCL Hofmann
02.2024 - 10.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Managed travel arrangements for senior executives by securing flights and making hotel reservations.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.

Gym Receptionist

Nitro Gym Bayside
07.2023 - 02.2024


  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Improved gym atmosphere with thorough cleaning and maintenance of reception area and equipment.

Cafe Assistant

Main Street Cafe
08.2022 - 06.2023


  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Victorian Certificate in Applied Learning - Cert III Beauty Services/ Cert III Applied Fashion

Our Lady of The Sacred Heart College
Bentleigh, VIC
11.2022

Skills

  • Administrative Support
  • Data Entry
  • Scheduling
  • Customer Relations
  • Problem-Solving
  • Punctual and Reliable
  • Customer Service
  • Client Relationship Building
  • Customer Consultation
  • Beauty Trends
  • Makeup Application
  • Friendly and Helpful

Certification

  • Certified in Beauty Services - Holmesglen
  • Certified in Applied Fashion and Technology - Ripponlea Institute
  • Certified in Cosmetic Tattooing - Logan and Logan Inspired Learning


Reference

TCL Hofmann - (Huw.edwards@tclhofmann.com.au, 0448 445 066) 

Timeline

Administration Assistant

TCL Hofmann
02.2024 - 10.2024

Gym Receptionist

Nitro Gym Bayside
07.2023 - 02.2024

Administration Assistant

KL Cosmetic Ink
06.2023 - Current

Cafe Assistant

Main Street Cafe
08.2022 - 06.2023

Victorian Certificate in Applied Learning - Cert III Beauty Services/ Cert III Applied Fashion

Our Lady of The Sacred Heart College

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Lilli Aisbett