LILLI FORNAL
Ballarat,VIC
Summary
Friendly, reliable, and hardworking customer service professional with strong communication and interpersonal skills. Confident in creating positive customer experiences, working effectively as part of a team, and managing multiple tasks in a fast-paced environment. Adaptable and approachable, with a strong work ethic and a genuine commitment to providing excellent customer service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Kindergarten Inclusion Support (KIS), Pinarc
Ballarat
07.2025 - Current
- Interact with kinder students and offer support for children with disabilities/special needs.
- Offer support to the education staff
Disability Support Worker
Inspire support Services
Ballarat, VIC
01.2022 - 06.2026
- Delivered personalized one-on-one support under NDIS, enhancing client independence.
- Engaged with clients facing complex challenges, including mental health and intellectual disabilities, promoting understanding and trust.
- Assisted individuals with disabilities in daily activities, ensuring dignity and fostering skill development.
Pet Sitter
Private
Clunes , VIC
01.2024 - 01.2025
- Cultivated strong relationships with pet owners, enhancing communication and trust.
- Ensured animals received regular meals and hydration for their well-being.
- Developed strong bonds with pets, gaining their trust and ensuring a positive care experience.
- Provided companionship to animals by playing with them or providing belly rubs.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
Crew member
Kmart
Ballarat
01.2022 - 01.2023
- Operated cash register, processed transactions, and handled customer payments accurately.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Addressed and resolved customer concerns with professionalism.
- Maintained store cleanliness and organized merchandise on shelves to support customer accessibility.
- Restocked shelves to ensure consistent product availability for customers.
- Organized clothing displays to create an inviting shopping experience.
Crew member
McDonalds
Ballarat
01.2021 - 01.2022
- Prepared high quality coffee beverages at McCafe, consistently delivering customer service that aligned with brand standards.
- Managed drive thru operations, enhancing customer satisfaction through efficient order handling and interactions.
- Processed transactions as cashier, ensuring accuracy in change and contributing to seamless customer experience.
Education
Certificate III - Animal Care
The Gordon
09-2026
Year 11 -
Highview College
Maryborough01-2022
Certificate III - Early Childhood Education
Federation university
01-2021
Skills
- Childcare techniques
- Financial management
- Time management
- Team collaboration
- Customer service excellence
- Quick learner
- Flexibility in tasks
- Fast-paced adaptability
- Strong work ethic
- Educational support skills
- Effective communication
- Conflict resolution
- Multitasking abilities
- Organizational skills
- Empathetic support
- Problem-solving attitude
Certification
- Animal Care Cert 3
Affiliations
- I love to go camping with friends, to play with my pets in my spare time, I also love spending time with kinder-aged children, I love to help people.
I love to play games with friends and see my family
Timeline
Kindergarten Inclusion Support (KIS), Pinarc
07.2025 - Current
Pet Sitter
Private
01.2024 - 01.2025
Disability Support Worker
Inspire support Services
01.2022 - 06.2026
Crew member
Kmart
01.2022 - 01.2023
Crew member
McDonalds
01.2021 - 01.2022
Certificate III - Animal Care
The Gordon
Year 11 -
Highview College
Certificate III - Early Childhood Education
Federation university