Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lilli Reay

Eleebana,Nsw

Summary

Hardworking Bartender and Barista with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Registration Clerk

Toyota
10.2023 - Current
  • Completed registration paperwork, verifying accurate customer information.
  • Answered customer questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • assisting other depaartmenst with tasks and learning new skills outside of my requirements

Bartender And Barista

Warner's Bay Hotel
10.2022 - 11.2023
  • Served patrons in high volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.

Crew Trainer

Mcdonald's
05.2018 - 01.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

Education

High School Diploma -

Macquarie College
Wallsend, NSW
11.2022

Skills

  • Strong multitasking
  • Exceptional Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Cash Handling
  • Opening and closing duties
  • Safe Food Handling Practices
  • RSA and RSG competency card
  • Latte art

Additional Information

References:


Jade D'agostino from Mcdonalds

0411 585 389


Kalinda Jane from Warners Bay Hotel

0476 776 547


Chris Schurmann from Cardiff Toyota

0423 151 804


Timeline

Registration Clerk

Toyota
10.2023 - Current

Bartender And Barista

Warner's Bay Hotel
10.2022 - 11.2023

Crew Trainer

Mcdonald's
05.2018 - 01.2021

High School Diploma -

Macquarie College

Similar Profiles

CREATE PROFILE
Lilli Reay