Lilli Ruseva
Yallourn North,VIC
Summary
With extensive experience in business management and client relations, I excel in negotiation, strategic planning, sales, marketing, and customer service. My expertise allows me to build trust through effective communication and ensure continued business success. My cheerful outlook enables me to manage multiple priorities and take on added responsibilities to meet team goals. As an organized and motivated individual with a background in customer service and sales, I am a resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building skills. I maximize repeat business opportunities and utilize proven prospecting techniques to expand the client base. My strong collaborative skills consistently lead to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Customer Relations
PTV Group
09.2023 - Current
- Assisting clients with account information and payments, general enquiries
- Coordinating and assisting with journey planners
- Assisting with applications for travel vouchers
- Providing details regarding any incidents and disruptions
- Adhere to policies and procedures, provide timely feedback liaise with different departments
- Work with cloud-based systems and databases
- Escalate and resolve complaints
- Lodge customer disputes
- Provided exceptional customer service, addressing concerns related to available travel times
- Stopping and reissuing lost, stolen cards
- Adhered to providing quality assurance
Centre Manager
Jenny Craig
09.2021 - 07.2023
- Coordinating, managing, and leading a small team
- Facilitated membership programs and assisted clients in understanding their nutrition and health benefits
- Achieved monthly sales volume growth of 15%
- Weekly reports of operational costs
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting Centre objectives
- Checked facility, employee work and service levels to maintain compliance with company and industry standards
Business Owner (Partnership)
LiRue Essence Lab
03.2012 - 08.2021
- Distributing our formulations in haircare products strengthened business reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered
- Content marketing, branding, budget forecasts, and increasing sales revenue by 16% contributed to the advancement and expansion of business
- Utilized networking skills to expand client contacts and build an account base through lead generation
- Managed all aspects of the business including product importation and working with our manufacturer in product development
- Consulted with customers to assess needs and propose optimal solutions
- Organized and attended trade shows to showcase products, and network with other businesses
- Trained and motivated employees to perform daily business functions.
Account Manager - Business Development
New Horizons Aust
02.2010 - 02.2012
- Responsible for maintaining and managing client relationships and sourcing new business contacts within state and territory
- Assisted in delivering IT Technical, Coding, and Project Management training solutions
- Executed a planned approach to establish relationships, resurrect dormant accounts, and increase the portfolio by 10%
- Offered organizations staff training packages to help embrace services
- Built strong relationships with clients and leveraged analytical skills to help identify training needs for their employees
- Expanded into new territories and used effective sales & marketing strategies collaborating with key decision-makers to identify staff growth
- Increased client satisfaction by building strong relationships and addressing their needs promptly
Account Manager
Vostro Institute
02.2008 - 12.2009
- Experience working in a training organization, helping students and businesses with their training needs
- Provided training solutions, and sales activities, and prepared contractual agreements and proposals
- Helped clients' staff advance their skills and knowledge by offering courses from Cert III & IV in Business Administration, Leadership & Management
- Exceeded monthly sales KPI expectations by managing daily appointments and calls
- Self-motivated, with a strong sense of personal responsibility
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
Professional Nutritionist - Foods And Health
The Nutrition Institute
Melbourne, VIC08.2025
Meditation Teacher - Advanced Certificate - Health and Wellness
ACMM
Melbourne06.2024
Bachelor of Arts - Terrorism & Counterterrorism
Murdoch University
Perth, WA02.2016
Cert IV in Fitness - Personal Trainer
VFA Learning
Melbourne12.2012
Cert III - Beauty
Elly Lucas
Melbourne07.2006
Cert III - Financial Services
Australian College of Commerce & Management
Melbourne06.2005
Skills
- Cloud based systems
- Client Relations
- Salesforce
- Business management
- Content marketing
- Communications
- Critical Thinking
- Consultative B2B and B2C
- Microsoft Office suite
- Analytical Skills
- Sales and leadership
- Account Management
Timeline
Customer Relations
PTV Group
09.2023 - Current
Centre Manager
Jenny Craig
09.2021 - 07.2023
Business Owner (Partnership)
LiRue Essence Lab
03.2012 - 08.2021
Account Manager - Business Development
New Horizons Aust
02.2010 - 02.2012
Account Manager
Vostro Institute
02.2008 - 12.2009
Professional Nutritionist - Foods And Health
The Nutrition Institute
Meditation Teacher - Advanced Certificate - Health and Wellness
ACMM
Bachelor of Arts - Terrorism & Counterterrorism
Murdoch University
Cert IV in Fitness - Personal Trainer
VFA Learning
Cert III - Beauty
Elly Lucas
Cert III - Financial Services
Australian College of Commerce & Management
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