Lilli Ruseva
Yallourn Nth
Summary
With extensive experience in business management and client relations, I excel in negotiation, strategic planning, sales, marketing, and customer service. My expertise allows me to build trust through effective communication and ensure continued business success. My cheerful outlook enables me to manage multiple priorities and take on added responsibilities to meet team goals.
As an organized and motivated individual with a background in customer service and sales, I am a resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building skills. I maximize repeat business opportunities and utilize proven prospecting techniques to expand the client base. My strong collaborative skills consistently lead to optimum outcomes.
Overview
25
25
years of professional experience
Work History
ACCOUNT MANAGER
Uber Australia
08.2023 - Current
- Manage a portfolio of independent retail partnerships
- Retention and growing existing accounts
- Acquiring new business opportunities through SMB segments
- Ensuring details are updated in CRM systems
- Support operational processes
- Selling Uber services in the grocery and retail sectors
- Built strong relationships with businesses to achieve success
- Achieving business objectives and sales KPIs by managing inbound and outbound calls
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
CENTRE MANAGER
Jenny Craig
09.2021 - 07.2023
- Coordinating, managing, and leading a small team
- Facilitated membership programs and assisted clients in understanding their nutrition and health benefits
- Achieved monthly sales volume growth of 15%
- Conducted staff training on internal software applications
- Ensured staff met and exceeded centre & individual KPIs
- Triage referrals & tasks, weekly reports of operational costs
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting centre objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
BUSINESS OWNER - PARTNERSHIP
LiRue Essence Lab
03.2013 - 08.2021
- Experience in marketing and distributing our unique formulations and treatments in haircare products, including product development
- Distributed marketing materials and personally visited businesses, and forged strong relationships with clients
- Guided clients toward informed decisions by providing well-informed advice on our products
- Focus on new business development strategies, such as content marketing, branding, budget forecasts, and increasing sales revenue by 16% contributed to the advancement and expansion of business
- Utilized networking skills to expand client contacts and build an account base through lead generation
- Managed all aspects of the business including product importation and working with the manufacturer in product development
- Consulted with customers to assess needs and propose optimal solutions
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
ACCOUNT MANAGER
New Horizons Aust
02.2010 - 02.2013
- Responsible for maintaining and managing client relationships and sourcing new business contacts within state and territory
- Assisted in delivering IT Technical, Coding, and Project Management training solutions
- Executed a planned approach to establish relationships, resurrect dormant accounts, and increase the portfolio by 10%
- Offered organizations staff training packages to help embrace services
- Built strong relationships with clients and leveraged analytical skills to help identify training needs for their employees
- Expanded into new territories and used effective sales & marketing strategies collaborating with key decision-makers to identify staff growth
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric t
ACCOUNT MANAGER
Kangan Institute
01.2006 - 12.2009
- Experience working in a training organization, where I helped students and businesses with their training needs
- Provided training solutions, sales activities, and prepared contractual agreements and proposals
- Helped clients' staff advance their skills and knowledge by offering courses ranging from Cert III and diploma in Business, Leadership & Management
- Exceeded monthly sales KPI expectations by managing over 40 calls per day
- Built relationships with customers and the community to promote long-term business growth.
TEAM LEADER
Westpac Bank
03.2002 - 12.2005
- Ensuring customer satisfaction whilst finding solutions for personal customers' & SME businesses' banking needs
- Achieved and exceeded monthly KPIs through regular meetings, training, and coaching on customer service and sales
- Built a productive team that can handle multiple issues and find solutions for customers
- Held a certificate of accreditation in home and contents insurance
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
CORPORATE ACCOUNT MANAGER
Ansett Airlines
08.1999 - 02.2002
- Sales performance with an 18% increase target
- Developed a new mail-out form that significantly reduced the time spent by sales staff on qualifying potential clients and communicating with top-level executives and managers
- Demonstrated commitment to meeting and exceeding clients' needs through open communication and dedication
- Negotiated profitable proposals and secured accounts over $300k annually.
Education
Health and Wellness
Australian Centre For Meditation & Mindfulness
Melbourne01.2024
Bachelor of Arts - Security, Terrorism & Counterterrorism
Murdoch University
Melbourne01.2017
Personal Trainer Cert IV - Health and Physical Fitness
VFA Fitness Academy
Melbourne01.2012
Beauty Therapy Cert III - Skin Therapy
Elly Lucas College
Melbourne01.2006
Advisor Financial Service Cert III - Banking and Financial Services
Australian College of Commerce & Management
Melbourne01.2005
Skills
- Genesys Cloud
- Client Relations
- SALESFORCE
- Business Management
- Content Marketing
- Communications
- Critical Thinking
- Consultative B2B & B2C Sales
- MICROSOFT Office Suite
- Customer Service
Timeline
ACCOUNT MANAGER
Uber Australia
08.2023 - Current
CENTRE MANAGER
Jenny Craig
09.2021 - 07.2023
BUSINESS OWNER - PARTNERSHIP
LiRue Essence Lab
03.2013 - 08.2021
ACCOUNT MANAGER
New Horizons Aust
02.2010 - 02.2013
ACCOUNT MANAGER
Kangan Institute
01.2006 - 12.2009
TEAM LEADER
Westpac Bank
03.2002 - 12.2005
CORPORATE ACCOUNT MANAGER
Ansett Airlines
08.1999 - 02.2002
Health and Wellness
Australian Centre For Meditation & Mindfulness
Bachelor of Arts - Security, Terrorism & Counterterrorism
Murdoch University
Personal Trainer Cert IV - Health and Physical Fitness
VFA Fitness Academy
Beauty Therapy Cert III - Skin Therapy
Elly Lucas College
Advisor Financial Service Cert III - Banking and Financial Services
Australian College of Commerce & Management
Similar Profiles
Katrina JenKatrina Jen
Uber Driver at Uber AustraliaUber Driver at Uber Australia
Krunal ShahKrunal Shah
Uber Partner at Uber AustraliaUber Partner at Uber Australia
LJILJANA (LILLY) KASICLJILJANA (LILLY) KASIC
Safety Investigation Specialist at Uber AustraliaSafety Investigation Specialist at Uber Australia
John PetinellisJohn Petinellis
Uber Partner at Uber AustraliaUber Partner at Uber Australia
Trevor PattonTrevor Patton
Disability Adventure Support Facilitator at Free Rein AdventureDisability Adventure Support Facilitator at Free Rein Adventure