Summary
Overview
Work History
Education
Skills
Certification
Education and Training
References
Timeline
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Lilli Tibbott

San Remo,Western Australia

Summary

I am a dynamic customer service professional, excelling in problem-solving and communication. I am recognized for enhancing guest satisfaction through personalized recommendations. I am committed to maintaining high standards and implementing feedback to elevate service quality, ensuring a memorable dining experience for all customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cool Eats

Con Sapienza
Mandurah, Western Australia
08.2024 - Current
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Greeted customers, and respond to informational requests.
  • Follow health, safety, and sanitation guidelines to pass state inspections.
  • Managed the cash register and processed transactions with accuracy and integrity.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Chicken Treat

Antony Dews
Mandurah, Western Australia
07.2022 - 07.2024
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Sanitized frequented areas and equipment using approved supplies.
  • Greeted customers and responded to informational requests.
  • Recommended, selected, located, and obtained products to meet customer needs.

Squeeze N Grind Co

Joy Bevan
Mandurah, Western Australia
06.2021 - 06.2022
  • Greeted customers and responded to informational requests.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Managed cash register and processed transactions with accuracy and integrity.

Education

Highschool grade 8-12 (2020-2024) -

John Tonkin College
Mandurah, WA
11-2024

Grade 7 (2019) -

Coastal Lakes College
Mandurah, WA

Skills

  • Friendly, positive attitude
  • Problem solving
  • Critical Thinking
  • Exceptional customer service
  • Highly effective communication
  • Maintain high standards for customers

Certification

  • Cert III Cabin Crew 2024
  • HLTAID011 Provide First Aid 2024
  • HLTAID009 Provide cardiopulmonary Resuscitation 2024
  • HLTAID010 Provide basic emergency life support 2024
  • Responsible service of Alcohol Certificate 2024
  • Fire extinguisher Awareness Training 2024
  • Flight and Cabin Crew security Training 2024
  • Bronze Medallion 2021
  • Bronze Duke of Edenborough 2021

Education and Training

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References

Con Sapienza, Cooleats owner

0491 900 521

Kylie Jones - South Metropolitan Tafe Lecturer

Kylie.jones@smtafe.wa.edu.au

Timeline

Cool Eats

Con Sapienza
08.2024 - Current

Chicken Treat

Antony Dews
07.2022 - 07.2024

Squeeze N Grind Co

Joy Bevan
06.2021 - 06.2022

Highschool grade 8-12 (2020-2024) -

John Tonkin College

Grade 7 (2019) -

Coastal Lakes College

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Lilli Tibbott