Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Lilli Travers

Wollongong,NSW

Summary

Enthusiastic customer service professional with over 3 years of experience in fast-paced environments. Proven track record of delivering exceptional service and resolving issues efficiently, leading to increased customer satisfaction and loyalty. Skilled in communication, problem-solving, and conflict resolution, with a passion for creating positive customer experiences. Seeking to apply my skills within an innovative organization committed to delivering exceptional service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Footlocker
11.2023 - Current
  • Assisted customers with product inquiries, selections, and purchases.
  • Provided information on store policies and resolved customer concerns.
  • Organized and displayed new products to enhance sales. Stocked and labeled merchandise, arranging by size or colour.
  • Promoted special offers, driving awareness and sales conversion.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cafe Worker

3Sixt Nutrition
11.2023 - 06.2024
  • Sanitized and maintained floors, facilities, and equipment to meet company standards.
  • Prepared food and beverages according to quality and quantity guidelines.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Accurately managed cash register transactions and handled payments.
  • Delivered high standards of service while addressing customer issues and complaints.

Retail Sales Associate

Solestreet
06.2023 - 10.2023
  • Greeted customers and assisted with product inquiries and purchases.
  • Provided information on store policies and resolved customer concerns.
  • Stocked and labeled merchandise, organizing items by size or colour.
  • Assisted customers with completing purchases and joining reward programs.
  • Enhanced customer satisfaction and increased sales through tailored product recommendations.

Assistant Property Manager

First National Surfers Paradise
01.2023 - 10.2023
  • Responded to inquiries using active listening and open-ended questioning for quick issue resolution.
  • Handled tenant complaints promptly, coordinating repairs and support services.
  • Managed move-ins and move-outs to ensure smooth transitions for tenants and property management.
  • Increased tenant satisfaction by efficiently addressing maintenance requests and resolving issues.
  • Conducted regular property inspections to identify potential issues and ensure safety compliance.

Retail Sales Associate

Khub Ulladulla
01.2022 - 01.2023
  • Greeted customers and assisted with product inquiries and purchases.
  • Provided information on store policies and addressed customer concerns.
  • Organized and displayed new products to maximize sales promotions.
  • Stocked and labeled merchandise, arranging items by size or colour.
  • Managed cash register operations while prioritizing customer assistance.

Bartender

Cupitts Winery
10.2021 - 10.2022
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built a loyal clientele through exceptional service and friendly interactions.
  • Opened and closed the bar efficiently, ensuring readiness for each shift.
  • Maintained a clean and welcoming environment, enhancing the guest experience.
  • Managed high-pressure situations calmly while multitasking to deliver prompt service.

Education

High School Diploma -

Ulladulla High School
Ulladulla, NSW
12-2022

Skills

  • Passionate about customer experience
  • Strong interpersonal skills
  • Capable of working in a team environment and autonomous
  • Problem-Solving
  • Ability to learn quick and adapt
  • Excel in high-pressure environments and thrive in fast-paced situations
  • Polite, friendly and approachable nature
  • Team orientated and able to take on leadership tasks if required
  • Reliability and punctuality
  • Maintain Professional Appearance

Certification

  • First Aid and Cardiopulmonary Resuscitation Certificate
  • Responsible Service of Alcohol
  • Working With Children's Check
  • Basic Barista Skills
  • Certificate ||| in Floristry
  • Salesperson and Property Managers Course


Additional Information

Compassionate and dedicated volunteer with experience working in a leadership role at an annual camp for children with missing limbs and disabilities. Skilled in providing support and creating inclusive environments that foster personal growth. Demonstrated ability to adapt activities to meet diverse needs, ensuring all participants engage and thrive. Committed to promoting accessibility and empowerment for individuals with disabilities.



Timeline

Retail Sales Associate

Footlocker
11.2023 - Current

Cafe Worker

3Sixt Nutrition
11.2023 - 06.2024

Retail Sales Associate

Solestreet
06.2023 - 10.2023

Assistant Property Manager

First National Surfers Paradise
01.2023 - 10.2023

Retail Sales Associate

Khub Ulladulla
01.2022 - 01.2023

Bartender

Cupitts Winery
10.2021 - 10.2022

High School Diploma -

Ulladulla High School

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Lilli Travers