Lillian Blanch
Brisbane,QLD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Account Manager/Administration Assistant
Harness Energy
05.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Restaurant Supervisor
Ribs And Rumps
07.2022 - 12.2022
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Apprentice Boilermaker
DS Maintenance
01.2021 - 12.2021
- Enhanced workplace safety by implementing proper use of tools and equipment during apprenticeship.
- Assisted in the assembly of boilers, ensuring accurate measurements and precise installations.
- Contributed to efficient project completion by supporting experienced boilermakers with daily tasks.
- Sharpened skills in welding techniques for stronger boiler structures and improved durability.
- Developed understanding of blueprint reading, enabling accurate interpretation for successful project execution.
- Supported team members in maintaining a clean and organized workspace, promoting efficiency and safety.
- Gained proficiency in various cutting methods, streamlining fabrication processes for timely project completion.
Education
No Degree - Certificate III in Business
Harness Energy
Brisbane, QLD01.2024
High School Diploma -
Good Shepherd Catholic College
Mount Isa, QLD01.2019
Skills
- Lead Generation
- Account Management
- Sales Analysis
- Team Training
- Complaint Management
- Account Development
- CRM Systems
- Customer Relationships
- Compliance Requirements
- Relationship Building and Management
Timeline
Account Manager/Administration Assistant
Harness Energy
05.2023 - Current
Restaurant Supervisor
Ribs And Rumps
07.2022 - 12.2022
Apprentice Boilermaker
DS Maintenance
01.2021 - 12.2021
No Degree - Certificate III in Business
Harness Energy
High School Diploma -
Good Shepherd Catholic College
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