LILLIAN CHASE
Kalgoorlie,Western Austraila
Summary
Pursuing a new role where dedication will be highly valued and opportunity for new challenges and growth.
Overview
19
19
years of professional experience
Work History
Home Loan Specialist
Commonwealth Bank of Australia
03.2022 - Current
- Tier 2 Accredited.
- Work under pressure and meet deadlines.
- Proficient in Home Loan enquires.
- Confident at supporting and meeting our target KPI's.
- Work in a fast paced and highly regulated environment.
- Excellent at adhering to work policies, OH&S and procedures.
- Proficient use of varies computer programs e.g MS Word, Teams, Skype, Emailing, PowerPoint, Report writing, Excel spreadsheet, Redroof, Telnet/Mainframe, Commsee, Neo, Statements, POF, IO Eligibility, HLPT, HLPP.
- Excellent ability to attend to the customers identified financial needs and complete account-based maintenance enquires at customer's request.
Personal Banker
ANZ Bank
08.2021 - 03.2022
- Tier 2 Accredited.
- Large amount of cash handling/ daily banking and managing transaction.
- Sound knowledge of Banking Products - Term deposits, Credit Cards, Fast deposit bags, Cheques, Savings accounts and Transactions account,Home Loans.
- Confident in lead calls and follow ups.
Team Leader
Qantas/Menzies Aviation
09.2018 - 08.2021
- Supervisor up to 7 staff on shift.
- Train new Check-In Customer Service Agent.
- Competent knowledge of Qantas Link, Network Aviation, Qantas Airbus and Charter Aircrafts.
- Assist passengers with booking tickets, bag drops and checking into flights.
- Trained in Emergency Response S.E.R.P.
- Competent in dealing with customer issues from disabilities to delicate and minor needs being resolved in a professional and caring and empathic manner.
- Competent in daily banking and end of the day sale reports.
- Stock take orders for Qantas Lounge.
- Competent in Eftpos payments, online payments and cash transactions.
- Proficient at meeting standards of services, quality in daily operations and working under pressure to meet deadlines.
- Proficient in managing transfers of flights, booking accommodation and transport, updating customers on flight delays.
- Radio etiquette for on ground, inbound and outbound flights.
- Competent in managing team from plane landing, checking in customers, disembarking the aircraft, assisting boarding customers and plane take off.
Supervisor Prep 4
Bureau Veritas Kalgoorlie
03.2018 - 09.2018
- Managing the day-to-day allocation of tasks in Prep 4.
- Ensuring health and safety is always observed with the laboratory.
- Annalise samples from customers using standard wet chemistry technique.
- Ensure that work order documentation is complete, all results are entered into Sorbey as required.
- Train new staff for PREP 4.
- Effectively prioritised tasks and organise workflow to increase efficiency, oversee routine sample collection, preparation, and analysis via legal documentation.
- Computer literate.
- Proficient in managing team and adhering to work policies, OH&S and procedures.
- Excellent at working to meet deadlines.
Picker Packer
Ego Pharmaceuticals
02.2006 - 03.2008
- Implemented standard procedures for mixing, packaging, and labelling products to ensure quality, security and proper disposal.
- Collecting and dispatching of raw materials, product batching and blending.
- Picking and packing of products.
- Laid out and set up work area for machine operation and responsible for achieving production requirements.
- General house cleaning duties.
Education
High School Diploma -
HEATHERHILL SECONDARY COLLEGE
01.2003
Skills
- Multitasking
- Deadline management
- Problem solving
- Team management
- Computer literacy
- Loan management
- Inventory management
- Effective communication
References
- Evdokia Elnabbout, Team Leader, Commonwealth Bank Of Australia, 0412282250
- Diana Conlan, Team Leader, Commonwealth Bank Of Australia, 0449868811
Timeline
Home Loan Specialist
Commonwealth Bank of Australia
03.2022 - Current
Personal Banker
ANZ Bank
08.2021 - 03.2022
Team Leader
Qantas/Menzies Aviation
09.2018 - 08.2021
Supervisor Prep 4
Bureau Veritas Kalgoorlie
03.2018 - 09.2018
Picker Packer
Ego Pharmaceuticals
02.2006 - 03.2008
High School Diploma -
HEATHERHILL SECONDARY COLLEGE
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