Lillian Francis
South Granville,NSW
Summary
Customer-focused professional with diverse experience in customer service, hospitality, administration, and healthcare support. Builds positive relationships and effectively manages competing priorities. Strong communication, organizational, and problem-solving skills enhance commitment to achieving positive outcomes. Recently completed training in digital technology and administration, boosting proficiency in modern workplace systems and applications.
Overview
39
39
years of professional experience
Work History
Caregiver
Family
Merrylands
09.2000 - 10.2024
- Assisted patients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and protocols.
- Supported bathing, dressing and personal care needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Caregiver
Jans Clinic
Haarlem, The Netherlands
09.1996 - 08.2000
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted patients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and protocols.
- Collaborated with healthcare teams to ensure comprehensive patient support plans.
Office Worker
NRMA Insurance
Sydney
01.1986 - 02.1988
- Managed daily office operations and ensured adherence to company policies.
- Maintained organized filing systems to support efficient information retrieval.
- Assisted in data entry tasks using office software and internal databases.
- Supported team members with administrative tasks to enhance productivity.
Education
Statement of Attainment - Digital Ready Program
One Training
Sydney, NSW05-2026
Digital Skills For Administration And Support - Computer Digital Applications For The Office
Signature Training College
Parramatta, NSW03-2026
Certificate Ll in Applied Digital Technologies - Words And Excel And Powerpoint
Macquarie Community College
Blacktown, NSW08-2025
High School Diploma -
Cerdon College
Merrylands, NSW02-1983
Skills
- Assisted living care
- Computer proficiency
- Conflict resolution
- Team adaptability
- Time Management
- Attention to detail
Timeline
Caregiver
Family
09.2000 - 10.2024
Caregiver
Jans Clinic
09.1996 - 08.2000
Office Worker
NRMA Insurance
01.1986 - 02.1988
Statement of Attainment - Digital Ready Program
One Training
Digital Skills For Administration And Support - Computer Digital Applications For The Office
Signature Training College
Certificate Ll in Applied Digital Technologies - Words And Excel And Powerpoint
Macquarie Community College
High School Diploma -
Cerdon College