Lillian Kamevaar
Wodonga,VIC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best increase the organizational brand. Always up for new challengers and learning new skills and am a team player.
Overview
6
6
years of professional experience
Work History
BMW Service Advisor
Blacklocks prestige
Albury, NSW
03.2021 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Took special orders in person and over telephone, generating additional revenue every month.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Kitchen Hand
crust pizza
Albury, NSW
02.2019 - 11.2022
- Restocked condiments on tables throughout restaurant dining room.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored inventory to keep adequate stock of food items and supplies.
- Inspected kitchen equipment for proper functioning before use.
- Maintained a neat work station throughout shift hours.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
Barista
valentines bakery
Albury, NSW
01.2020 - 02.2021
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Received and accurately processed customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Implemented feedback from customers to improve service quality and menu offerings.
- Described menu items to customers and suggested appealing products.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Collected payments and provided accurate change.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Education
High School Diploma -
Albury High School
Albury11-2020
Skills
- Bill preparation
- Listening skills
- Records management
- Vehicle assessment
- Product training
- Team collaboration
- Workflow management
- Quality control
- Multitasking and organization
- Repairs scheduling
References
- Matthew Miller - service manager at Blacklocks - 0474 218 471
- Tareq Md - Crust pizza manager - 0430 383 992
- Campbell Sharpe - Head BMW technician - 0411 566 850
- Blake Parkinson - BMW sales manager and lead salesman - 0413 170 876
Timeline
BMW Service Advisor
Blacklocks prestige
03.2021 - Current
Barista
valentines bakery
01.2020 - 02.2021
Kitchen Hand
crust pizza
02.2019 - 11.2022
High School Diploma -
Albury High School
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