Lillian McGregor

• Developed engaging lesson plans to enhance children's learning experiences.
• Supervised daily activities, ensuring a safe and nurturing environment for children.
• Collaborated with parents to discuss children's progress and address concerns effectively.
• Implemented age-appropriate educational activities promoting social and cognitive skills.
• Monitored children's behavior and provided guidance to promote positive interactions.
• Organized special events that foster community involvement and family engagement.
• Improved child behavior by implementing positive reinforcement strategies and setting clear expectations for conduct.
• Collaborated with fellow educators to establish a nurturing environment that promoted physical, mental, and emotional wellbeing.
• Developed age-appropriate lesson plans tailored to individual learning needs, boosting overall comprehension and success.
• Supported children''s emotional growth through compassionate listening and guidance during challenging situations.
• Managed classroom materials effectively, ensuring organization and accessibility for both students and staff members alike.
• Implemented creative teaching methods, capturing children''s interest and enhancing their educational experience.
• Coordinated extracurricular activities designed to enhance children''s physical abilities while also promoting teamwork and sportsmanship values.
• Established strong relationships with families, creating an open dialogue about their child''s progress and needs within the program.
• Promoted early literacy skills by incorporating storytime sessions into daily routines along with discussions about characters, plotlines, or themes from readings.
• Implemented effective classroom management strategies resulting in an orderly learning environment conducive to optimal growth and development.
• Maintained detailed records of each child''s progress, using data to inform future instruction and offer personalized support.
• Designed hands-on learning experiences to accommodate diverse learning styles in order to engage all students actively within lessons.
• Assisted in the planning and execution of special events such as field trips and family nights, enriching the childcare experience for all involved.
• Established positive relationships with students and families.
• Supported students in developing self-esteem and self-confidence.

• Conducted comprehensive assessments to evaluate client needs and determine appropriate services.
• Collaborated with team members to develop individualized support plans for clients.
• Assisted in maintaining accurate records of client interactions and service outcomes.
• Engaged clients in resource identification and goal-setting activities to enhance self-sufficiency.
• Provided guidance on available community resources, ensuring clients receive necessary support services.
• Facilitated communication between clients and service providers to streamline access to assistance programs.

Facilitated phone communication on PBS line for Medicare Australia, delivering essential numbers to health care staff for public benefit regarding discounts or possible free medication.

• Developed and implemented engaging lesson plans tailored to diverse learning needs.
• Facilitated daily activities promoting social, emotional, and cognitive development in children.
• Collaborated with parents to address concerns and enhance child care strategies.
• Monitored children's progress and maintained accurate documentation of developmental milestones.
• Worked across different age groups and with children with additional needs.
• Adapted activities based on feedback to continuously improve child engagement and learning outcomes.

• Delivered exceptional client support by responding to inquiries and resolving issues effectively.
• Managed client records using CRM software to ensure accurate documentation and streamlined communication.
• Coordinated appointment scheduling, optimizing staff resources and enhancing service delivery efficiency.
• Developed and maintained positive relationships with clients, fostering trust and satisfaction with services provided.

Worked in various customer service positions and in a social welfare capacity in a highly trafficked city vaccination centre and provided assistance and support particularly with the children and youth due to my past experience with children, youth and emergency services.

• Developed engaging educational activities to promote cognitive and social development in children.
• Implemented individualized learning plans tailored to each child's unique needs and interests.
• Fostered a safe and nurturing environment, ensuring adherence to health and safety regulations.
• Collaborated with parents and guardians to support children's emotional well-being and educational progress.
• Completed traineeship even though I had completed more than half an Associate Diploma in Early Childhood in 1993 and had worked in Early Childhood off and on for over 20 years.

• Managed inbound and outbound calls to provide exceptional customer service and support.
• Resolved client inquiries efficiently, ensuring accurate information delivery and enhancing satisfaction.
• Collaborated with team members to develop effective solutions for client concerns and feedback.