Open To Work
Lillian Mood
Tamworth,NSW
Summary
Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Overview
23
23
years of professional experience
Work History
Business Manager
Toyota
Port Macqaurie, NSW
02.2020 - 12.2024
- Prepared monthly financial statements for review by executive leadership team.
- Recommended process improvements that would reduce costs while increasing productivity.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Attended industry conferences and seminars in order to stay abreast of changes in the lending environment.
- Partnered with internal departments such as legal, compliance, audit. on matters relating to loan operations.
- Generated weekly reports summarizing key metrics associated with the portfolio performance.
- Advised customers on the various types of loans available that best meet their individual needs.
- Assisted customers in understanding loan terms and conditions.
- Investigated customer complaints related to loan servicing errors or omissions.
- Developed relationships with customers to ensure satisfaction with services provided.
- Provided guidance and advice on complex lending issues as needed by upper management.
- Reviewed customer financial information to determine eligibility for loans.
- Prepared and submitted loan documents to relevant parties for review and approval.
- Participated in training sessions designed to improve knowledge and skills related to lending practices.
- Analyzed customer credit reports and financial statements to assess risk profiles.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Verified client financial information to determine creditworthiness and loan eligibility.
Customer Specialist
Commonwealth Bank
Tamworth, NSW
12.2010 - 01.2021
- Educated customers on product features, benefits as well as current promotions, discounts.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
- Maintained a high level of professionalism with clients and working with team members.
- Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
- Recognized opportunities to upsell products when they arise.
- Followed communication procedures, guidelines and policies.
- Ensured all customer inquiries were handled promptly in accordance with company standards.
- Assisted with placement of orders, refunds, or exchanges.
- Met established goals for productivity levels and quality assurance standards set by management.
- Verified accuracy of data entry into computer systems prior to finalizing transactions.
- Kept records of customer interactions, process customer accounts and file documents.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Managed multiple tasks simultaneously while providing prompt service to customers.
- Upsold products when appropriate.
- Suggested improvements in products and services based on feedback from customers.
- Provided customers with product and service information.
- Answered incoming customer inquiries via phone, email and live chat.
- Demonstrated empathy and patience towards customers while resolving their concerns.
- Researched answers to customer inquiries to provide accurate information.
- Reviewed customer account information to provide personalized service and updated accounts with actions taken.
- Maintained records of all financial transactions for audit purposes.
- Performed daily inspections of ATM machines for proper functioning and appearance.
- Adhered strictly to safety protocols when handling large amounts of cash at ATMs.
- Collaborated with IT team members to troubleshoot software issues affecting the performance of an ATM machine.
- Processed requests from customers for account transfers, balance inquiries, card activation and deactivation, PIN resetting or other banking functions via an ATM machine.
Store Manager
Katies
Tamworth, NSW
01.2002 - 01.2010
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Planned special promotions or discounts based on market trends.
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Diploma - Retail Management
Certificate 1 2 3 4 And 5
Tamworth04-2015
Certifo - Visual Merchandising
Grafton Tafe
Grafton12-1992
Certificate Office Skills -
Tamworth Tafe
Tamworth01-1992
Skills
- Customer relations
- Product launches
- Operations management
- Employee motivation
- Retail operations management
- Policy implementation
- Employee scheduling
- Customer relationship management
- Verbal and written communication
- Safety protocols and procedures
- Staff management
- Coaching and mentoring
- Budget creation
- Customer service
- Decision-making
- Documentation and reporting
- Risk assessment and management
- Financial administration
- Team building and leadership
- Sales and marketing
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
HybridOn-SiteSalary Range
$0/hr - $35/hrTimeline
Business Manager
Toyota
02.2020 - 12.2024
Customer Specialist
Commonwealth Bank
12.2010 - 01.2021
Store Manager
Katies
01.2002 - 01.2010
Diploma - Retail Management
Certificate 1 2 3 4 And 5
Certifo - Visual Merchandising
Grafton Tafe
Certificate Office Skills -
Tamworth Tafe