Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Noorman

Rushworth,VIC

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Bupa Aged Care Kyneton to fast-paced environments like McDonald's. Excelled in teamwork and collaboration, boosting customer satisfaction and efficiency. Skilled in multitasking and active listening, adept at fostering positive relationships and achieving results through excellent communication and organizational skills.

Overview

4
4
years of professional experience

Work History

Bp Rochester

Calli Sarson
01.2023 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • cash handling

Bupa Aged Care Kyneton

Kim
02.2023 - 09.2023
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Heathcote Country Kitchen

Sue
05.2022 - 01.2023
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Actively communicated with kitchen staff regarding any issues or concerns related to dishwashing operations.

Crew Member, Mcdonald's

Karen
03.2021 - 12.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.

Dairy Farm Hand

Sarah
01.2020 - 10.2021
  • Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
  • Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
  • Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
  • Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
  • Reported broken or damaged equipment to supervisor for repair or replacement.
  • Collaborated with farm management to develop long-term plans for herd expansion or improvement based on breed selection criteria and performance data analysis.
  • Enhanced herd health by closely monitoring animals for signs of illness, administering medication as needed, and keeping detailed records.
  • Designed organization system to transport cows to milking area daily.
  • Trained new employees on proper milking techniques, resulting in increased productivity and reduced employee turnover.
  • Operated milking machines in an efficient manner, maximizing output while minimizing stress on the animals.

Education

High School Diploma -

Kyneton Secondry College
Kyneton, VIC
11.2021

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Multitasking
  • Active Listening
  • Decision-Making
  • Problem Resolution
  • Verbal Communication
  • Organizational Skills
  • Excellent Communication
  • Self-awareness
  • Relationship Building

Timeline

Bupa Aged Care Kyneton

Kim
02.2023 - 09.2023

Bp Rochester

Calli Sarson
01.2023 - 05.2024

Heathcote Country Kitchen

Sue
05.2022 - 01.2023

Crew Member, Mcdonald's

Karen
03.2021 - 12.2021

Dairy Farm Hand

Sarah
01.2020 - 10.2021

High School Diploma -

Kyneton Secondry College

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Lillian Noorman