Lillian North JP
Uber Office
Denham Court,NSW
1
Language
48
years of professional experience
Versatile and detail-oriented administrative professional with extensive experience spanning to real estate, insurance, retail, sales, aged care and secretarial roles. Proven track record of streamlining operations, maintaining precise records, and delivering exceptional client service in fast-paced environments. Exceptional organisational, communication, and multitasking skills with a strong commitment to supporting team goals and driving operational efficiency.
Work History
Sales Representative
- Assisted customers in product selection to enhance overall satisfaction.
- Compiled proposals for best outcomes for clients.
- Collaborated with team members.
- Maintained knowledge of products to provide accurate information to customers.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Uber Eats Driver
5 Years 6 Months- Delivered food consistently within designated timeframes, ensuring customer satisfaction and retention.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Maintained communication with customers for updates on order status, enhancing service experience.
- Managed multiple deliveries simultaneously while adhering to safety protocols and traffic regulations.
- Responsible Service of Alcohol Certificate.
- Online training in health and safety.
- Providing annual police checks.
Strata Management
18 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Insurance Specialist
3 Years 8 Months- Collaborated with underwriters to assess risk factors and establish appropriate coverage options.
- Implemented quality control measures that improved accuracy in policy issuance and claims processing.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Communicated effectively with members of operations, finance, and clinical departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Provided exceptional service to clients by guiding them through the claims process stepbystep.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Calculated premiums and established payment methods for sales.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Real Estate Agent
16 Years- Managed trust accounts for property management, sales, clients.
- Cultivated strong relationships with industry professionals.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Accomplished multiple tasks within established timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Administrator
5 Years 11 Months- Implemented new filing systems, improving document retrieval times and organization.
- Developed training materials for onboarding new staff, fostering a supportive learning environment.
- Oversaw inventory management, maintaining accurate records to support operational needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Secretary Manager
6 Years 6 Months- Managed scheduling and correspondence to streamline office operations.
- Coordinated meetings and events, ensuring all logistical details were handled efficiently.
- Supervised administrative staff, providing mentorship and fostering a collaborative environment.
- Developed and implemented process improvements to enhance workflow efficiency across departments.
- Maintained accurate records and files, ensuring compliance with organizational standards.
- Facilitated communication between board members and stakeholders to support strategic initiatives.
- Monitored budget expenditures, optimizing resource allocation for operational effectiveness.
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
- Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
- Organized successful company events that strengthened team morale and fostered positive workplace culture.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Retail Department Manager
2 Years 2 Months- Streamlined inventory processes, reducing discrepancies and improving stock availability for customers.
- Coordinated with visual merchandising teams to create appealing displays, increasing foot traffic and engagement.
- Oversaw daily operations, ensuring adherence to company policies and maintaining high standards of store presentation.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Maximized profitability by optimizing pricing strategies, promotional activities, and product placements within the department.
- Improved stock management processes by implementing an accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Education
Certificate IV - Real Estate
Certificate III - Tourism
No Degree - Artificial Intelligence Introduction
- Accounting
Skills
Relationship building
Product and service knowledge
Complex Problem-solving
Client service
Account management
Cold calling
Business development
Lead prospecting
Staff training
Performance tracking
Contract negotiations
CRM proficiency
Client account management
Systems and software expertise
Social media marketing
Event participation
Languages
English
Full Professional
Interests
Documenting and sharing travel experiences.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Train Travel
Artificial Intelligence (AI) and Machine Learning
Passionate about balancing physical health with mental and emotional wellness.
Music
Acting and Theatre
Timeline
Sales Representative
Sunnn
07.2026 - CurrentRead More
Uber Eats Driver
Uber Office
01.2021 - CurrentRead More
Strata Management
Self
09.2008 - 09.2026Read More
Insurance Specialist
Elders Insurance
01.2005 - 09.2008Read More
Administrator
Aged Care
01.1999 - 12.2004Read More
Secretary Manager
Rural Lands Protection Board
06.1992 - 12.1998Read More
Real Estate Agent
First National
09.1989 - 09.2005Read More
Retail Department Manager
Myer
11.1978 - 01.1981Read More
TAFE
Certificate III from Tourism
Read More
TAFE
Certificate IV from Real Estate
Read More
TAFE
No Degree from Artificial Intelligence Introduction
Read More
TAFE
from Accounting
Read More