Lillian Owens

• Managed daily hotel operations and staff scheduling.
• Oversaw guest services to ensure satisfaction and comfort.
• Coordinated housekeeping and maintenance tasks for cleanliness.
• Monitored inventory levels for supplies and amenities.
• Assisted in managing budgets and expense reports efficiently.
• Fostered positive relationships with guests and local businesses.
• Created a positive work environment for staff by providing guidance, support, recognition and motivation.
• Maintained high standards of quality control, hygiene, health and safety.
• Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
• Handled guest complaints professionally and efficiently.
• Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
• Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
• Assigned duties and monitored performance of all employees in the hotel.
• Monitored customer feedback surveys and took appropriate action based on results.
• Ensured that guests received prompt, courteous attention throughout their stay.
• Developed and implemented hotel policies and procedures.
• Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.

• Managed daily site operations to ensure smooth workflow and compliance.
• Coordinated team schedules and tasks to maximize efficiency and productivity.
• Implemented safety protocols to maintain a secure work environment for staff.
• Conducted regular site inspections to identify and address maintenance needs.
• Trained new employees on operational procedures and company policies.
• Facilitated communication between team members and upper management effectively.
• Monitored inventory levels and coordinated supply orders as needed.
• Assisted in conflict resolution among team members to promote a positive atmosphere.
• Managed daily operations of the site, including staff and contractors.
• Established policies, procedures and guidelines for the operation of the site.
• Responded promptly to customer inquiries or complaints.
• Mentored new employees on safety protocols, processes and procedures.
• Monitored worksite personnel to maintain high levels of quality and performance.
• Assigned tasks and delegated responsibilities among team members.
• Maintained records of inventory, assets, personnel and other relevant data.
• Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
• Resolved conflicts between staff members in a timely manner.
• Ensured compliance with safety protocols, regulations and standards.
• Directed site activities to drive smooth operations and achieve quality assurance metrics.
• Monitored job progress to ensure quality standards were met.
• Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
• Reviewed project plans regularly to ensure deadlines are met on time.
• Modified plans in response to delays, bad weather, or construction site emergencies.
• Scheduled maintenance tasks and ensured all equipment was functioning properly.
• Analyzed reports to identify areas for improvement in performance or cost savings.
• Negotiated contracts with suppliers for services such as catering or transportation needs.
• Employed cost management techniques to maintain budget and increase revenue.
• Interviewed and hired qualified candidates to fill open staff positions.
• Coordinated workflow between departments to maximize productivity.
• Organized and participated in monthly on-site meetings with clientele and subcontractors.
• Performed routine audits to maintain inventories, supplies and equipment.

• Assisted clients with housing applications and eligibility assessments.
• Coordinated property viewings and tenant inspections for prospective residents.
• Maintained property records and housing files in compliance with regulations.
• Provided support in resolving tenant disputes and housing-related issues.
• Conducted outreach to community organizations for housing resources and referrals.
• Collaborated with local agencies to streamline housing assistance programs.
• Educated tenants on their rights and responsibilities under tenancy agreements.
• Facilitated workshops on financial literacy and rental management for residents.
• Implemented property inspection procedures to maintain compliance with housing codes.
• Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
• Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
• Obtained quotes from contractors for repair work to maintain property.
• Maintained residential tenancy agreements for renewal or termination following program guidelines.
• Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
• Responded to complaints and members' inquiries to improve service delivery.
• Performed statistical collection to track tenant communication and applicant data.
• Investigated key breaches of tenancy contracts.
• Advised residents on tenancy and estate management services information.
• Formed partnerships to increase awareness of housing for economic competitiveness.
• Collaborated closely with social workers to provide support for vulnerable households.
• Investigated complaints from residents about noise nuisance or anti-social behaviour.
• Conducted regular fire risk assessments in line with local authority guidelines.
• Developed strategies for dealing with problem tenants who may be at risk of eviction.
• Provided advice and guidance to tenants on housing related matters.
• Prepared reports detailing property inspections, maintenance work carried out.

• Facilitated workshops to promote personal development and life skills.
• Developed and implemented support plans for at-risk youth.
• Organized community engagement activities to foster positive relationships.
• Coordinated case management services with external agencies and stakeholders.
• Mentored junior staff to enhance team effectiveness and service delivery.
• Conducted assessments to identify individual needs of youth participants.
• Provided crisis intervention support during emergencies or behavioral issues.
• Maintained accurate records of client interactions and progress reports.
• Observed young people in counseling sessions to better understand approaches toward healing.
• Delivered continuous supervision and support for client cases, monitoring physical condition and evaluating efficacy of services provided in resolving client needs.
• Assisted participants in identifying goals and developing action plans for achieving them.
• Advised families on parenting skills and techniques for managing difficult behaviors.
• Fostered an environment that promotes respect, understanding and acceptance among all members.
• Established relationships with parents and guardians to ensure the safety of their children.
• Designed and implemented effective case management strategies for challenging cases.
• Participated in professional development opportunities related to adolescent growth and development.
• Organized activities such as field trips, sports tournaments and after-school programs for young people.
• Provided support to at-risk youth by developing and implementing intervention plans.
• Provided crisis interventions when needed, including emergency referrals or temporary placements.
• Conducted assessments in order to identify mental health issues among clients.
• Assessed individual needs of each young person and ensured appropriate services were provided.
• Counseled young people on personal development issues such as self-esteem, bullying and anger management.
• Supported individuals in making positive life choices related to education, employment and recreational activities.
• Managed a team of junior youth workers, providing guidance, training and mentorship.
• Collaborated with community organizations to increase access to resources for young people.
• Facilitated group discussions to promote healthy communication between peers.
• Educated teens about the risks associated with drug use, violence or other risky behaviors.
• Developed individualized behavior plans in collaboration with other professionals.
• Used calm, positive, and encouraging approach with youth.
• Encouraged youth participation in extracurricular activities that foster socialization skills.
• Monitored progress of participants through regular check-ins, interviews and surveys.
• Maintained accurate records regarding attendance, program effectiveness and client information.

• Guided clients in identifying career goals and developing action plans.
• Assisted individuals with resume writing and interview preparation strategies.
• Conducted one-on-one coaching sessions to enhance job search techniques.
• Facilitated workshops on networking skills and professional branding essentials.
• Provided resources for job market trends and industry insights.
• Collaborated with employers to identify hiring needs and opportunities for clients.
• Developed tailored career development programs for diverse client backgrounds.
• Evaluated client progress and adjusted strategies to meet evolving needs.
• Assisted clients with career training, resource applications, and counseling programs to facilitate life enrichment.
• Assisted clients in developing personal marketing materials such as resumes, cover letters and portfolio pieces.
• Analyzed data from surveys and other research activities relevant to the field of career coaching and provided insights into key findings and implications.
• Facilitated workshops on topics related to job searching, networking, salary negotiation and professional development.
• Assisted with mock interviews or role playing sessions so that individuals can practice their interviewing skills.
• Conducted assessments of client aptitudes, skills, values, interests and personality traits to assist in the career exploration process.
• Encouraged open communication between employer representatives and potential employees during recruitment processes.
• Maintained up-to-date knowledge of labor market trends, industry developments and new technologies impacting employment opportunities.
• Coached clients on job search strategies, including resume writing and interviewing techniques.
• Counseled individuals on how to create an effective job search plan and stay motivated throughout the process.
• Provided post-employment services such as follow-up meetings or referrals for further training if needed.
• Identified sources for financial aid when necessary in order to enable access to educational programs required for certain careers.
• Monitored progress towards goal achievement by providing regular feedback and motivation.
• Researched hiring practices of target companies to create competitive advantage for job seekers.
• Created a variety of resources such as handouts, worksheets and online tools to support the coaching process.
• Collaborated with employers to build relationships for potential job leads for clients.
• Developed individualized action plans with clients to set goals for achieving desired career objectives.
• Provided guidance to help clients identify and pursue career paths that match their interests and abilities.
• Organized job fairs, workshops, seminars, webinars aimed at helping people find suitable employment opportunities.
• Supported individuals in developing self-marketing materials such as resumes, cover letters, portfolios.
• Advised clients on how best to use social media platforms like LinkedIn for professional networking purposes.
• Traveled to work locations to provide hands-on training, direct supervision and support to participants.
• Guided clients in learning to complete job tasks to develop motivation and skills.
• Gathered work behaviors and productivity data to fulfill reporting requirements.

• Prepared and served beverages to customers efficiently and accurately.
• Maintained cleanliness and organization of the bar area at all times.
• Assisted in managing inventory and restocking supplies as needed.
• Engaged with customers to create a welcoming atmosphere at the pub.
• Collaborated with team members to ensure smooth operations during busy shifts.
• Handled cash transactions and processed payments accurately.
• Followed safety and hygiene protocols to ensure customer health standards.
• Resolved customer inquiries and complaints in a professional manner.
• Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
• Ensured that all alcoholic beverages were served responsibly within state regulations.
• Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
• Greeted customers, answered questions, and provided information about the bar's menu.
• Managed closing duties such as restocking items at end of shift.
• Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
• Operated cash registers and handled money transactions accurately.
• Built excellent relationships with guests to achieve repeat business.
• Responded promptly to customer complaints in a professional manner.
• Complied with local and state liquor and food handling laws and regulations.
• Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
• Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
• Cleaned tables between seating's and reset them quickly for incoming patrons.
• Followed all health codes set forth by local authorities regarding sanitation standards in food handling areas.
• Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
• Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
• Took food and drinks to bar and table customers.
• Poured drinks using standard pour according to specifications.
• Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
• Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
• Supervised cleaning staff and coordinated equipment maintenance activities.
• Sanitized surfaces of shopping carts with appropriate cleaning agents.
• Scraped and stacked dirty dishes for proper cleaning.
• Cleaned newly-laid tiles using appropriate cleaning agents.
• Responded promptly to customer requests for cleaning services.
• Responsible for cleaning up after each shift was complete.
• Created and implemented daily cleaning schedules for staff members.
• Cleaned engine components using specialized cleaning agents and methods.
• Maintained records of daily cleaning activities and equipment usage.
• Ensured a clean environment by cleaning cabins daily.
• Informed housekeeping staff when rooms needed servicing or cleaning.
• Performed maintenance duties such as cleaning floors, walls, counters.
• Sanitized countertops using appropriate cleaning supplies.
• Cleaned upholstered furniture with appropriate cleaning solutions.
• Performed housekeeping duties such as laundry, cleaning toys, dishes.
• Supervised, monitored and evaluated the performance of cleaning staff.
• Performed regular cleaning and maintenance on store guns.
• Maintained a clean work environment through regular cleaning duties.
• Washed windows inside and out using appropriate cleaning solutions.
• Adhered to sanitation policies when cleaning work areas.
• Performed housekeeping tasks including laundry and room cleaning duties.
• Organized regular cleaning schedules for freezers and refrigeration units.
• Performed routine maintenance and cleaning of production equipment.
• Maintaining inventory of cleaning products used in each property.
• Handled spills quickly and safely using appropriate cleaning agents.
• Utilized proper chemical handling techniques when mixing cleaning solutions.
• Performed laundry, cleaning, and grocery shopping duties.

Upload documentation to patient database to streamline organisation flow.

Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behaviour modification.

Organised and compilled social-psychiatric case histories to facillate accurate diagnoses.

Liaison with stake holders, community and family of clients.

• Coordinated team schedules and managed calendar appointments for effective workflow.
• Assisted in preparing meeting materials and taking detailed notes during sessions.
• Maintained office supplies inventory and ordered necessary items to ensure availability.
• Facilitated communication between team members to enhance collaboration on projects.
• Organized team events and activities to foster a positive work environment.
• Handled incoming correspondence and routed messages to appropriate personnel efficiently.
• Answered incoming calls and directed them to appropriate personnel.
• Ensured compliance with safety regulations within the workplace environment.
• Ordered office supplies when inventory was low.
• Responded promptly to customer inquiries via phone or email.
• Offered team members expert clerical support to keep everyone on-track with operational and project requirements.
• Compiled reports on various topics as requested by the team leader.
• Tracked team financial information such as labor hours and expenses to keep accounts current.
• Created PowerPoint presentations for team projects.
• Maintained filing systems of confidential documents.
• Greeted visitors in a friendly and professional manner.
• Developed processes to ensure accurate data entry into company databases.

• Maintained cleanliness of guest rooms and public areas in busy pub environment.
• Operated cleaning equipment like vacuums and floor scrubbers efficiently.
• Organized cleaning supplies and ensured proper stock levels were maintained.
• Collaborated with team members to complete daily cleaning tasks on schedule.
• Followed safety protocols while handling cleaning chemicals and tools.
• Conducted thorough inspections to ensure high cleanliness standards were met.
• Assisted in training new staff on proper cleaning techniques and procedures.
• Responded promptly to guest requests for additional services or supplies.
• Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
• Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
• Maintained a clean work area at all times by sweeping or vacuuming daily.
• Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
• Followed safety rules when handling cleaning chemicals according to OSHA regulations.
• Checked all equipment to ensure proper functioning prior to use.
• Transported trash to designated disposal areas.
• Stocked linen closets with fresh supplies of towels and linens.
• Emptied wastebaskets and replaced liners.
• Reported any maintenance issues to supervisor immediately.
• Adhered strictly to health regulations regarding sanitation practices in the workplace.
• Maintained inventory of cleaning supplies used throughout the facility.
• Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
• Replenished amenities in guest rooms according to established standards.
• Provided assistance with moving heavy furniture or appliances when necessary.
• Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
• Organized storage closets ensuring that all items are properly labeled and stored away safely.
• Responded promptly to special requests from guests for extra supplies or other items as needed.