Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lillian Robertson

Yarrawonga,VIC

Summary

Adept at fostering team collaboration and elevating customer satisfaction, I significantly enhanced loyalty and repeat business at Woolworths by resolving complaints with empathy and professionalism. My experience spans from supervising customer service to hands-on roles in retail nurseries, demonstrating adaptability and proficiency in complaint handling and employee supervision.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Woolworths
08.2018 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.

Wholesale Retail Plant Nursery

Trethowan Nursery
12.2016 - 10.2018
  • Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
  • Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
  • Educated customers on proper plant care techniques, increasing their chances of success with purchased items at home.
  • Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.

Trade Assistant

Mitre 10
09.2006 - 12.2016
  • Expedited order fulfillment by accurately locating, preparing, and staging materials for pickup or delivery.
  • Supported customer satisfaction through prompt assistance and clear communication regarding product availability and location.
  • Picked and packed order items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Education

Year 10 -

Altona High School
Altona, VIC

Skills

  • Customer Service
  • Employee Scheduling
  • Complaint Handling
  • Employee Supervision
  • Problem-Solving
  • Decision-Making
  • Complaint resolution

Certification

Certificate III In Retail Supervision

Timeline

Customer Service Supervisor

Woolworths
08.2018 - Current

Wholesale Retail Plant Nursery

Trethowan Nursery
12.2016 - 10.2018

Trade Assistant

Mitre 10
09.2006 - 12.2016

Year 10 -

Altona High School

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Lillian Robertson