Lillian Smith
Brisbane,QLD
Summary
Motivated and efficient professional in customer service and sales. A hardworking employee with several years of experience and delivering outstanding customer service, creating enjoyable experiences that facilitate repeat business and a loyal, long-term customer base. Recognized for effective cash handling and proactive communication, I thrive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Car Wash Attendant
Handwash Cafe Hoppy's
Brisbane, QLD
01.2021 - 02.2023
- Maintained a clean, organized, and safe work environment.
- Performed basic maintenance checks on equipment used in the car wash process.
- Adhered to company policies and procedures relating to customer service standards.
- Operated cash register to process customer payments.
- Promoted car wash memberships to customers and successfully joining them to our services.
- Followed proper procedure when operating machinery used during the car wash process.
- Provided information about additional services available at the car wash facility.
- Checked cars after completion of the car wash process to ensure satisfaction of customers.
- Worked closely with team members to ensure efficient service delivery.
- Inspected vehicles for damage prior to washing.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Maintained cleanliness and organization of the work area.
- Operated cash register and processed cash, credit card and check payments.
Office Worker
Redlands Automotive
Brisbane, QLD
05.2022 - 12.2022
- Managed the front desk, such as answering phones and responding to emails.
- Organized filing, maintained records, and updated databases.
- Processed invoices, purchase orders, and general documents.
- Scheduled appointments and managed calendars for the mechanics.
- Ordered supplies needed for daily operations. Managed inventory to ensure a well-stocked supply, ordering car parts daily.
- I greeted, directed, and advised visitors on what to help with.
- Bookkeeping tasks, such as invoicing and expense tracking.
- Delivered messages and ran errands.
- Working with the owner, selling vehicles, car parts, and services. I can elaborate further on this.
- Greeted customers and provided product information.
Skills
- Equipment maintenance
- Customer service
- Cash handling
- Vehicle inspection
- Safety compliance
- Team collaboration
- Client communication
- Inventory monitoring
- Sales techniques
- Adaptability to change
Timeline
Office Worker
Redlands Automotive
05.2022 - 12.2022
Car Wash Attendant
Handwash Cafe Hoppy's
01.2021 - 02.2023
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