Lillian Xiang

Responsible for preparing accurate, timely and error-free client accounts in collaboration with a team of bookkeepers and in line with work schedules. Regular tasks include processing and reviewing weekly/fortnightly payroll, accounts payable/receivable and bank reconciliation. Part of my duty also focus on quality communication both within the OA team and with clients to meet deadlines and achieve high customer satisfaction. My regular tasks involve following up with the clients ensuring that all information is available for seamless processing and onboarding new clients, learning, documenting their processes and bringing them on to OA processes.

I ensure that:

• Ensures high quality bookkeeping practices are in place
• High-quality bookkeeping practices are in place.
• Responses to client queries are timely, accurate and thoughtful.
• Client bookkeeping deadlines are achieved, and the accounts are finalised for financial reporting by the due date.
• Finance processes are efficient, and controls are in place.
• Feedback and training are provided to the bookkeeping team.
• Work is error-free

My Key Result

Working in collaboration with One Accountancy's (OA) accounting team, I am responsible for:

• Timely processing/reviewing of client accounts, including payroll, AR/AP, bank reconciliation and compliance.
• Attending to client queries and communicating timely solutions
• Collaboration with the accounting team and Practice Manager to deliver quality services to clients.
• Ensuring security and integrity of client accounting data.

My Key Performance

• Client accounts are processed in a timely manner and free of errors.
• Responsiveness - Assigned tickets are always closed on time.
• Deadlines are met - Scheduled jobs are always completed on time.
• Achieved 95% of Client retention.
• No client exits due to dissatisfaction.
• Client information is always properly captured, shared and stored

Bookkeeping

Accounts Payable

• Process and/or review accounts payable for OA clients
• Continuously train team of bookkeepers to improve quality of work and reduce number of errors.
• Review batch payments for accuracy, upload payments to the bank.
• Advise clients when files are ready for authorisation in the bank.
• Review general ledger and cost centre coding of invoices to ensure accuracy.
• Follow up outstanding payables.

Accounts Receivable

• Review and update general ledger coding of invoices.
• Follow up outstanding receivables.

Payroll

• Process and/or review payroll accurately and on time for OA clients.
• Advise clients when files are ready for authorisation in the bank.
• Review and lodge STP finalisation to the ATO.
• Review accuracy of salary sacrifice payments to third parties on behalf of staff and compliance with the client’s policy and legislative requirements.

Bank Reconciliation and Receipt Bank

• Review and/or perform bank reconciliation against bank-issued statements regularly.
• Follow up with the clients for outstanding supporting documents.
• Work with clients to ensure timely provision of information via Receipt Bank.

Month End

• Process outstanding journals and end of month adjustments.
• ·Reconcile all balance sheet and income accounts.
• Run initial reports to budget and check for unexplained variances.
• Reconcile customers’ internal systems/databases.
• Prepare Xero Workpapers.
• Other ad hoc problem solving, and duties as required.

Monthly Quarterly Annual tasks

• Prepare review and lodge BAS/IAS and FBT returns by due date.
• Review and pay superannuation liabilities by the due date.
• Assist in preparation of client’s budget.
• Assist with year-end reconciliation and audit.
• Maintain and update Asset Register including depreciation and reconcile to general ledger.

Support Bookkeepers

• Learn and document client processes during onboarding.
• Train bookkeepers to work with OA clients in an error-free way.
• Provide regular feedback to bookkeepers on quality of work to ensure continuous improvement.

Customer Service

• Thoughtful and knowledgeable interactions with clients: handle, resolve or reassign inquiries.
• Work closely with the OA Account Manager and Practice Manager to ensure positive relationships are maintained with clients.
• Train and support clients to submit information in a proper/timely way.

Software

• Xero/Xero Workpapers/Xero Tax.
• Spotlight Reporting.
• Google Suite.
• Receipt Bank.
• Jetpack - workflow management software.