Lillian Zammit
Melbourne,VIC
Summary
Dynamic professional with a diverse background ranging from front desk reception at Primal Physiotherapy to Head Karate Instructor at Kobudo Kai Martial Arts. Excelled in providing exceptional customer service and fostering a welcoming environment for 8+ years. Skilled in leadership development and effective communication, demonstrated through leading a Karate club and through various clinical placements.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Primal Physiotherapy
11.2019 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments on Cliniko for 5 clinic locations
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Effectively handled customer inquiries and complaints
Head Karate Instructor
Kobudo Kai Martial Arts
01.2018 - Current
- Educated students of all ages basic to advanced knowledge of martial arts
- Assisted junior instructors with leadership development
- Planned and managed sessions and activities
- Lead and teach groups of up to 60 students
- Marketing and website development
Front Desk Recpetionist
Derrimut 24:7 Gym
11.2021 - Current
- Provided outstanding customer service to gym members
- Managed membership cancellations and sign-ups
- Took initiative to take on managerial duties when needed
Senior Women's Head Sports Trainer
George Cross Football Club
03.2022 - 11.2022
- Monitored and delivered first-aid
- Provided taping and massage for athletes in need
- Assessed, recorded and documented player injuries
- Provided injury prevention tools and strategies
Gymnastics Coach and Customer Service Officer
YMCA Braybrook
10.2018 - 10.2021
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and correct spotting techniques.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Facilitated school holiday programs of up to 60 children
- Managed facility bookings, equipment set up and cleanliness
- Attended external leadership development programs (UNO-Y 2018)
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 02.2020
- Maintained a clean and organised workspace, adhering to strict sanitation standards.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Education
Bachelor And Masters - Physiotherapy
La Trobe University
Melbourne, VIC12-2024
Year 12 VCE -
Braybrook College
Melbourne, VIC12-2019
Skills
- Effective communicator
- Adaptable
- Proactive
- Resillient
- Eagerness to learn
- Team player
Timeline
Senior Women's Head Sports Trainer
George Cross Football Club
03.2022 - 11.2022
Front Desk Recpetionist
Derrimut 24:7 Gym
11.2021 - Current
Front Desk Receptionist
Primal Physiotherapy
11.2019 - Current
Gymnastics Coach and Customer Service Officer
YMCA Braybrook
10.2018 - 10.2021
Head Karate Instructor
Kobudo Kai Martial Arts
01.2018 - Current
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 02.2020
Bachelor And Masters - Physiotherapy
La Trobe University
Year 12 VCE -
Braybrook College
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