Lilliana Bell
Beechford ,TAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Beautypoint Waterfront Hotel
Beatuypoint
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Gained a RSA (responsible service of alcohol) and RCG and Senior Keno Writer.
Crew Member
McDonald’s
Invermay
03.2018 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked all different sets of hours including overnight shifts (11pm-7am).
Receptionist
West Tamar Tyre And Automotive
Beaconsfield
01.2017 - 12.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Able to work in a fast paced environment
- Waitressing customer service skills
Timeline
Shift Supervisor
Beautypoint Waterfront Hotel
04.2022 - Current
Crew Member
McDonald’s
03.2018 - 12.2021
Receptionist
West Tamar Tyre And Automotive
01.2017 - 12.2018