Lilliana Neskovcin
Launceston,TAS
Summary
Early-career support professional with experience delivering person-centred daily support in retail and cleaning environments. Skilled in care routines, telephone etiquette, and calm, respectful communication. Known for conflict handling, practical problem solving, and consistent follow-through on support plans.
Overview
7
7
years of professional experience
Work History
Support worker
Lilliana Neskovcin
Launceston, TAS
01.2026 - Current
- Identified participant needs and provided timely support for requests, enhancing their overall experience.
- Validated participants' emotions and unique perspectives, fostering a supportive and non-judgmental environment.
- Supported personal care activities, ensuring comfort and dignity during showering, dressing, grooming, and toileting.
- Allowing participants to build life skills or complete tasks at their own pace without rushing them.
- Adjusting plans quickly when a participant's mood, health or daily schedule changes unexpectedly.
- Arrived punctually for scheduled shifts to support team operations. and following through on scheduled routines, care plans and promises.
- Completed daily duties accurately and efficiently.
Retail Sales Assistant
Tamar Valley Grocer
West Launceston, TAS
10.2022 - 01.2026
- Welcomed customers and provided product information to enhance shopping experience at Tamar Valley Grocer.
- Operated register and processed cash, card, and EFTPOS payments.
- Managed cash register operations using POS system and processed sales and returns.
- Ensured cleanliness of displays, aisles, and service areas to create a pleasant shopping environment.
- Monitored stock dates to ensure product freshness and rotated items for freshness and compliance.
- Restocked coolers, freezer cases, and promotional end caps.
- Assisted team members during peak hours and coordinated daily store tasks to improve overall efficiency.
- Remained calm during high-pressure situations to effectively address challenges and used strong problem-solving and interpersonal skills to resolve conflicts.
Cleaner
Triona Shearer
Launceston, TAS
04.2020 - 10.2023
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Changed linens and made beds to enhance comfort and cleanliness of living spaces.
- Vacuumed carpets, swept floors, and mopped hard surfaces across home.
- Collected waste, recycling, and household rubbish during cleaning routines.
- Restocked restroom supplies to maintain hygiene and accessibility for all users.
- Communicated maintenance needs to management for timely action. and repair concerns to Triona Shearer.
Education
High School Diploma -
Launceston College
Launceston, TAS11-2025
Skills
- Person-centred care
- Personal care support
- Care plan support
- Adaptability and flexibility
- Problem solving
- Communication skills
- Interpersonal communication
Timeline
Support worker
Lilliana Neskovcin
01.2026 - Current
Retail Sales Assistant
Tamar Valley Grocer
10.2022 - 01.2026
Cleaner
Triona Shearer
04.2020 - 10.2023
High School Diploma -
Launceston College