Summary
Overview
Work History
Skills
Timeline
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Lillian (Lilli) Nelson

New town,TAS

Summary

Positive, upbeat, and detail-oriented with passion for delivering excellent customer service and ensuring a positive presence in the workplace.

Eager to learn and develop in dynamic and friendly environment.

Developed professional yet friendly and approachable customer service and organizational skills in high-volume, fast-paced environment. Demonstrated ability to generate sales and meet targets / goals. Ensuring accurate and timely responses to customer inquiries. Seeking to transition into new field where these transferable skills can drive success and growth.

Overview

3
3
years of professional experience

Work History

Accommodation Reservations Agent

MACq01 Hotel & Henry Jones Art Hotel (Federal Group)
10.2024 - Current
  • Managing incoming phone calls and emails as the first point of contact for both the MACq01 Hotel and Henry Hones Art Hotel,
  • Providing high levels of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolving customer complaints with empathy and quick problem-solving, leading to a decrease in negative feedback.
  • Learned company policies and procedures to comply with operational standards.
  • Adapting to varying workloads while ensuring timely responses to customer needs.

Bartender - Food and Beverage Team Leader

The Story Bar (Federal Group)
11.2023 - 10.2024
  • Provided exceptional customer service in high-pressure bar environment.
  • Collaborated with team members to create a welcoming atmosphere for patrons.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Retail Sales Assistant

9/11 Bottle Shop (Federal Group)
11.2022 - 11.2023
  • Processed transactions efficiently using point-of-sale system, ensuring accuracy in cash handling.
  • Handled inventory management tasks, including stock replenishment and loss prevention strategies.
  • Maintained organized merchandise displays, contributing to improved store aesthetics and customer engagement.
  • Collaborated with team members to execute promotional events, increasing foot traffic and sales opportunities.

Skills

  • Detail oriented
  • Customer engagement
  • Reservation software
  • Professional and friendly Phone and Email etiquette
  • Proficiency in consistent sales
  • Issue resolution

Timeline

Accommodation Reservations Agent

MACq01 Hotel & Henry Jones Art Hotel (Federal Group)
10.2024 - Current

Bartender - Food and Beverage Team Leader

The Story Bar (Federal Group)
11.2023 - 10.2024

Retail Sales Assistant

9/11 Bottle Shop (Federal Group)
11.2022 - 11.2023
Lillian (Lilli) Nelson