Lillian (Lilli) Nelson
New town,TAS
Summary
Positive, upbeat, and detail-oriented with passion for delivering excellent customer service and ensuring a positive presence in the workplace.
Eager to learn and develop in dynamic and friendly environment.
Developed professional yet friendly and approachable customer service and organizational skills in high-volume, fast-paced environment. Demonstrated ability to generate sales and meet targets / goals. Ensuring accurate and timely responses to customer inquiries. Seeking to transition into new field where these transferable skills can drive success and growth.
Overview
3
3
years of professional experience
Work History
Accommodation Reservations Agent
MACq01 Hotel & Henry Jones Art Hotel (Federal Group)
10.2024 - Current
- Managing incoming phone calls and emails as the first point of contact for both the MACq01 Hotel and Henry Hones Art Hotel,
- Providing high levels of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolving customer complaints with empathy and quick problem-solving, leading to a decrease in negative feedback.
- Learned company policies and procedures to comply with operational standards.
- Adapting to varying workloads while ensuring timely responses to customer needs.
Bartender - Food and Beverage Team Leader
The Story Bar (Federal Group)
11.2023 - 10.2024
- Provided exceptional customer service in high-pressure bar environment.
- Collaborated with team members to create a welcoming atmosphere for patrons.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Retail Sales Assistant
9/11 Bottle Shop (Federal Group)
11.2022 - 11.2023
- Processed transactions efficiently using point-of-sale system, ensuring accuracy in cash handling.
- Handled inventory management tasks, including stock replenishment and loss prevention strategies.
- Maintained organized merchandise displays, contributing to improved store aesthetics and customer engagement.
- Collaborated with team members to execute promotional events, increasing foot traffic and sales opportunities.
Skills
- Detail oriented
- Customer engagement
- Reservation software
- Professional and friendly Phone and Email etiquette
- Proficiency in consistent sales
- Issue resolution
Timeline
Accommodation Reservations Agent
MACq01 Hotel & Henry Jones Art Hotel (Federal Group)
10.2024 - Current
Bartender - Food and Beverage Team Leader
The Story Bar (Federal Group)
11.2023 - 10.2024
Retail Sales Assistant
9/11 Bottle Shop (Federal Group)
11.2022 - 11.2023