Lillie Faint

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Updated product displays regularly, keeping store appearance fresh and appealing.

• After guests departed, I carried out detailed cleaning tasks to maintain high standards of apartment cleanliness. I consistently complied with safety standards.

• Delivered exceptional customer service in a fast-paced environment, catering to lunch, dinner, and function guests.
• Managed table service efficiently, ensuring timely delivery of meals and a high level of customer satisfaction.
• Assisted in organising and executing functions of various sizes, including corporate events and private parties.
• Coordinated with kitchen staff to maintain smooth operations and quick turnaround during peak hours.
• Handled cash and electronic transactions accurately, following proper cash management procedures.
• Trained and mentored new staff members, fostering a collaborative team environment.
• Ensured compliance with health and safety regulations, maintaining a clean and organised work environment.

Key Achievements:

Recognised for consistently providing excellent customer service, contributing to positive customer feedback and repeat business.

Played a key role in the successful planning and execution of high-profile events, enhancing the restaurant’s reputation.

• Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.
• Displayed extensive Learning Management Systems knowledge and applications techniques.
• Championed diversity and inclusion efforts within the workplace by integrating relevant topics into standard training curriculums for all employees.
• Supported store management teams in achieving sales goals by identifying skill gaps and implementing targeted training initiatives.