Lillie Mae Glover
Summary
I am a friendly, confident, and dedicated individual with a passion for delivering excellent customer service. With a proactive attitude and the ability to adapt quickly to new environments, I am eager to apply my skills in a part-time role that fits alongside my travels and exploration of Australia. As I journey through the country on a one-year working holiday visa, I am excited about the opportunity to work, meet new people, and contribute my skills to a variety of roles, all while embracing the unique experiences of different places.
Overview
7
7
years of professional experience
Work History
Order Processor
UK Doors Online
06.2022 - 02.2025
- As a Order Processor, I was able process customer orders accurately, collaborated with logistics to resolve issues, and provided clear updates to customers
- I maintained real-time stock levels, managed multiple orders in a high-volume environment, and used software like Logikal and Window Designer to streamline workflows
- With strong attention to detail, I resolved order discrepancies and worked closely with cross-department teams to meet deadlines and ensure smooth operations
- I also generated reports to support planning and decision-making
Bar Team Member
Horbury Working Men's Club
09.2020 - 02.2025
- As a bartender, I provided excellent customer service, building strong rapport with guests in a fast-paced bar environment
- I enhanced customer satisfaction by recommending drinks and promoting specials
- I managed cash and card transactions accurately while ensuring legal compliance, including verifying IDs to confirm guests were of legal drinking age, and maintaining hygiene and safety standards
- I efficiently handled multiple tasks during peak hours, supported team operations, and resolved conflicts
- I monitored stock levels and assisted with event setup to ensure smooth service
Barista
The Travelling Barista
03.2018 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like cakes and muffins.
Receptionist
West Yorkshire Windows Ltd
01.2019 - 08.2019
- As a receptionist I provided exceptional customer service, ensuring a welcoming environment and addressing inquiries about products and services
- I efficiently handled administrative tasks, including managing databases, scheduling appointments, and maintaining accurate records
- In a fast-paced setting, I managed multiple tasks such as answering phones, processing transactions, and maintaining an organised showroom
- I resolved customer concerns professionally, ensuring satisfaction while collaborating with colleagues to support day-to-day operations
- I developed strong product knowledge, used office software for accurate recordkeeping, and maintained attention to detail to ensure smooth transactions
Education
Bachelor of Arts - Photography
Nottingham Trent University
Nottingham 07.2024
GCSEs - English Language, English Literature, Maths, Business Studies, Art, Design Technology, Religious Studies, Biology
Silcoates School
06.2021
Skills
- Effective Team Collaboration
- Order Fulfillment
- Billing Coordination
- Customer service
Hobbies and Interests
I hold a BA (Hons) in Photography, with a passion for visual storytelling through digital and film photography. I experiment with post-production in Photoshop and Lightroom and explore new creative mediums. Traveling has inspired my work, broadening my perspective and enhancing my adaptability and communication skills. I thrive in social settings, valuing collaboration and building meaningful connections at events and community activities.
Timeline
Order Processor
UK Doors Online
06.2022 - 02.2025
Bar Team Member
Horbury Working Men's Club
09.2020 - 02.2025
Receptionist
West Yorkshire Windows Ltd
01.2019 - 08.2019
Barista
The Travelling Barista
03.2018 - 08.2020
Bachelor of Arts - Photography
Nottingham Trent University
GCSEs - English Language, English Literature, Maths, Business Studies, Art, Design Technology, Religious Studies, Biology
Silcoates School
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