Lillith Gutmanis
Meadowbank,NSW
Summary
As a quick learner and motivated individual, I work hard to meet and surpass expectations. I am a highly efficient worker, well established in fast-paced and challenging environments, with an eagerness to learn new skills and knowledge. I pride myself on being open-minded, empathetic and having a vision to succeed.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Container Exchange Services
Sydney, NSW
02.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Diabetes Australia
Milton, QLD
03.2022 - 11.2022
- Handled an average of 120 calls per day, providing registrants with service, resource and product information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered support and assistance to registrants, paying attention to special needs or wants.
- Booked, rescheduled and cancelled appointments at customers' request.
- Responded proactively and positively to rapid change.
Call Centre Representative
OneContact
10.2020 - 01.2022
- Handled a high level of inbound and outbound calls per day.
- Resolved problems, improved operations and provided exceptional service.
- Efficiently completed appointment booking, and data entry.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Call Centre Customer Service Officer /Team Leader
Stellar
05.2020 - 11.2020
- Answered constant flow of customer calls with minimal wait times.
- Entered data into databases with speed and accuracy.
- Provided primary customer support to internal and external customers.
- Promoted to Team Leader
- Actioned performance management, and demonstrated conflict resolution to build a well structured and reliable team.
Call Centre Customer Service Officer
Concentrix
07.2019 - 10.2019
- Answered high flow of customer calls with minimal wait times.
- Completed data entry tasks with accuracy and efficiency.
- Provided primary customer support to internal and external customers.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Warehouse team member
City Beach Distribution Centre
10.2018 - 07.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various locations.
- Used hand-held devices and computers to record and monitor inventory levels.
Education
High School Diploma -
Home Based Schooling
Australia11.2016
Skills
- Adaptability and fast learning
- Customer Service and Support
- Communication
- Time management
- Computer Literacy
- Social Media
- Detail oriented
- Problem Solving
- Leadership and team building
- Conflict Resolution
- Songwriting
References
Danny Clayton
TV/Radio Presenter
Personal reference
Mobile: (04) 1824 7257
Sharne Hessey
Container Exchange Services
Contact Centre Team Leader
Mobile: (04) 5547 1592
Joe Martin
Diabetes Australia
Contact Centre Team Leader
Mobile: (04) 6893 3751
Hobbies
- Music
- Fashion
- Art
- Social Media
- Photography
- Videography
Timeline
Customer Service Representative
Container Exchange Services
02.2023 - 01.2025
Customer Service Representative
Diabetes Australia
03.2022 - 11.2022
Call Centre Representative
OneContact
10.2020 - 01.2022
Call Centre Customer Service Officer /Team Leader
Stellar
05.2020 - 11.2020
Call Centre Customer Service Officer
Concentrix
07.2019 - 10.2019
Warehouse team member
City Beach Distribution Centre
10.2018 - 07.2019
High School Diploma -
Home Based Schooling