Lilly-Anne Lamprell
Narangba,QLD
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Professional with strong background in leadership and team management. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Thrives for reliability, effective communication, and delivering high-quality outcomes in any situation.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hogs Breath Cafe
02.2021 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Wait Staff Member
Heritage Hotel
10.2020 - 03.2021
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Wedding Stylist
One Stop Wedding Shop
01.2018 - 12.2020
- Established a reputation for creativity and professionalism through consistently delivering high-quality designs that exceeded client expectations.
- Resolved challenges efficiently during events while maintaining a calm demeanor and professional attitude at all times.
- Elevated guest experiences by designing creative seating charts, signage displays, and other elements to enhance venue aesthetics.
Education
Bachelor of Biomedical Science - Health Sciences
Queensland University of Technology
Brisbane, QLD12-2024
Skills
- Problem-solving
- Staff training and development
- Staff management
- Customer service and satisfaction
- Decision-making
- Shift scheduling
- Professionalism
Timeline
Assistant Manager
Hogs Breath Cafe
02.2021 - Current
Wait Staff Member
Heritage Hotel
10.2020 - 03.2021
Wedding Stylist
One Stop Wedding Shop
01.2018 - 12.2020
Bachelor of Biomedical Science - Health Sciences
Queensland University of Technology
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