Lilly Morgan
Forster,NSW
Summary
I am an independent worker who is also very capable of working a part of a team, I’m very motivated to get things done in the correct fashion and strives to get the best in all areas. I’m a quick learner and am willing to learn anything, I love helping people and i’m always approaching things with a positive attitude. I’m good at overcoming obstacles and am looking forward to new experiences in the future.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ken Morgan Painting Service
Ken Morgan
07.2024 - Current
- Maintained a clean work environment by properly covering floors and furniture before starting any painting tasks.
- Ensured workplace safety with proper use of equipment, personal protective gear, and adherence to safety guidelines.
- Developed strong attention to detail through precise application of paint on various surfaces, resulting in flawless finishes.
- Improved client satisfaction by delivering high-quality painting projects on time and within budget constraints.
- Expanded knowledge of various paint brands, types, and applications through hands-on experience and guidance from experienced painters.
- Demonstrated excellent customer service skills when interacting with clients during consultations and project updates.
- Increased efficiency by mastering the use of various painting tools such as brushes, rollers, sprayers, and power equipment.
McDonald’s Manager
Hancock Jones
02.2024 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
McDonald’s
Hancock Jones
06.2022 - 02.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Lakeside Tavern Chinese
Eric
02.2021 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Great Lakes College Tuncurry Senior Campus
Tuncurry, NSW11.2023
Great Lakes College Forster Campus
Forster, NSW12.2021
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Time management
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Active listening
- Calm under pressure
- Decision-making
- Verbal communication
Certification
Leadership Transition course - Management qualification
AYL- advance your leadership
Timeline
Ken Morgan Painting Service
Ken Morgan
07.2024 - Current
McDonald’s Manager
Hancock Jones
02.2024 - 07.2024
McDonald’s
Hancock Jones
06.2022 - 02.2024
Lakeside Tavern Chinese
Eric
02.2021 - Current
Great Lakes College Tuncurry Senior Campus
Great Lakes College Forster Campus
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