LILLY BOWKETT
Toowoomba,QLD
Summary
I can offer great costumer service and quick thinking, I get complimented immensely on my barrister skills and said customer service. I appreciate, enjoy and look forward to learning new things in new/old environments.
Overview
4
4
years of professional experience
Work History
Barista
Peony Place
Toowoomba, QLD
12.2023 - 01.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
Barista
Two Birds Cafe
Toowoomba, QLD
08.2023 - 09.2023
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
Barista
McDonald's
Toowoomba, QLD
05.2021 - 12.2022
- Completed training courses in MCcafe and service to build understanding of the hospitality industry
- Worked alongside senior team members to learn related job tasks and roles.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Fast Food Worker
McDonald's
05.2020 - 10.2020
- Kept customer and food preparation areas clean and well-organized
- Completed side tasks by restocking condiments and cleaning refrigerators
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Recorded customer orders and communicated clearly to confirm each order
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards
- Answered customer questions about food preparation, responding to ingredient and allergen concerns
- Made and served coffee, tea and fountain drinks
- Organized food items on serving trays and in carry-out packages
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Suggested additional menu items, beverages and desserts to increase sales
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions
- Served orders to customers at windows, counters and tables.
Education
No Degree -
Bundamba State Secondary College
Bundamba, QLD10.2020
No Degree -
Bremer State High School
Ipswich, QLD10.2020
No Degree -
Clifton State High School
Clifton, QLD10.2020
Skills
- Reporting familiarity
- Cleaning and sanitization
- Kitchen equipment cleaning
- Food preparation
- Frying
- Collaboration
- Organizational skills
- Conflict resolution
- Decision-making
- Time management
- People skills
- Organization
- Customer service
- Grilling
- Preparing ingredients
- Stocking ingredients
- Stocking supplies
- Fast and efficient when under pressure
- Espresso machine operation
- Order Taking
- Latte art
Timeline
Barista
Peony Place
12.2023 - 01.2024
Barista
Two Birds Cafe
08.2023 - 09.2023
Barista
McDonald's
05.2021 - 12.2022
Fast Food Worker
McDonald's
05.2020 - 10.2020
No Degree -
Bundamba State Secondary College
No Degree -
Bremer State High School
No Degree -
Clifton State High School