Summary

Overview

Work History

Education

Skills

Timeline

Lilly Burns

Springfield Central,QLD

Summary

Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 1/2 years of experience in the mcdonald’s industry.

Overview

2

2

years of professional experience

Work History

Crew Member Team Leader

Mcdonald’s

ipswich, queensland

01.2023 - 11.2024

Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
Evaluated employee performance regularly providing them with actionable feedback which enhanced their overall productivity.
Supervised team members and oversaw effective and efficient completion of job duties.
Quickly and efficiently resolved complaints and escalated issues.
Educated crew workers on quality standards throughout construction process.

Education

Beauty

Euka Online Homeschool

Online

11.2026

Skills

Dress Code Enforcement
Employee Motivation

Workload balancing
Team Management

Timeline

Crew Member Team Leader

Mcdonald’s

01.2023 - 11.2024

Beauty

Euka Online Homeschool