Lilly Spain
Butler,WA
Summary
In-depth Quality Assurance Specialist/ Trainer with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. I am looking to broaden my skills within a different workplace environment.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst/ Trainer
Insurance Australia Group
07.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
RSA Officer
Flight Club
01.2021 - 05.2023
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Administrator
Advanced Air Filter Cleaning
04.2019 - 01.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Certificate - Managers Card (Red Card)
Australian Hotels Association
Perth, WA03.2022
Skills
- Quality Assurance
- Mentoring and training
- Strong Communication Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Attention to Detail
Timeline
Quality Assurance Analyst/ Trainer
Insurance Australia Group
07.2023 - Current
RSA Officer
Flight Club
01.2021 - 05.2023
Administrator
Advanced Air Filter Cleaning
04.2019 - 01.2021
Certificate - Managers Card (Red Card)
Australian Hotels Association
Similar Profiles
Mehdi DallalMehdi Dallal
Motor Claims Lodgement Consultant at Insurance Australia GroupMotor Claims Lodgement Consultant at Insurance Australia Group
Ephraim MartensonEphraim Martenson
Customer Delivery Consultant at Insurance Australia GroupCustomer Delivery Consultant at Insurance Australia Group
Aakriti SharmaAakriti Sharma
Insurance Property Officer at Insurance Australia GroupInsurance Property Officer at Insurance Australia Group